Opentip.com

Very nice product

Very nice product. Great compliments.

Response to the failed delivery of an…

Response to the failed delivery of an order was almost nil. On first contact via email there was no response. On second contact via their support page, I was told the item was handed to me. I replied that the item was not delivered and that no mail deliveries in our town are handed to anyone. I never received any further response. If you are happy for you item to disappear without help, by all means, take your chances. I will not use them again.

I have been a frequent customer but…

I have been a frequent customer but there customer service is terrible . Everyone has a bad attitude and nobody helps. I have had issues with my past 2 orders and I have called and they just sit there and argue about how they are never wrong and that they wont help. I will never give this awful money hungry company another dime . They lost a loyal customer

I placed an order based on the delivery…

I placed an order based on the delivery window provided at checkout. After purchase, the estimated delivery was changed to a later date, which was outside the timeframe I relied on when scheduling installation work. This caused avoidable disruption and required last-minute adjustments to my plans. Customer service responses were short and did not provide meaningful resolution. Based on this experience, the delivery estimates provided at checkout are not reliable and the company is not one I would trust for time-sensitive orders. The product itself may be fine, but I would recommend caution if delivery timing is important.

Bad prints. Bad customer service.

I ordered hats with heat transfer logos. I received misprint hats with the prints in the wrong location, crooked prints, and ink pooling. I sent pictures and requested a return which they denied and blamed me for their mistakes. I do not recommend.

Bad on time so far I don't receive my…

Bad on time so far I don't receive my product ... Never again

Complex logo proposal

Custom baseball cap proposal included a complex design. It took a while, but they were able to do it. I'm very pleased with the result--it was worth the wait.

OPENTIP SUCKS NOW!!!!

HORRIBLE COMPANY TO DEAL WITH!!!! Have been a good customer for years. Suddenly the owner in China, Aileen, decided to cut back on quality and began delivering extremely poor, sloppy, and horrible products. When I emailed her in China to try to reprint the screwed up items, she refused! She mentioned that there are also no returns now. WHAT A SCAM OPENTIP HAS BECOME!!! WATCH OUT!!!! DO NOT USE THIS COMPANY. CRAP QUALITY, CRAPPY RETURN POLICY, HORRIBLE OWNER.

Terrible refund and customer service experience

Ordered 200 purple hats at $830. Sent me 200 gold hats. I immediately sent them back and they received them the next day. It's been 10 days and they are saying my refund was issued today and it MAY take an additional 5-7 business days to receive. Not only did they delay a job I had, but at this point continuing to inconvenience me. Customer service and warehouse communication was terrible. Will not be using them again.

I received my order in a timely matter…

I received my order in a timely matter and it was exactly how I had requested. Extremely good quality from a great company.

Material was good along with custom…

Material was good along with custom screen printing. Will have to see how it lasts after washes. “Safety yellow” is actually neon green. No yellow tint at all. Soooo now I have a lot of shirts that do not match my teams color.

I placed an order for Wrangler shirts…

I placed an order for Wrangler shirts on February 10,2026. I have called twice to find out where these shirts are. They didn't have any problem getting my money, almost $800 but sure having a problem getting my order shipped. As of today they still don't know if it has been shipped or when it might be shipped. Two weeks ago it was lost in the system but they found it. Today who knows!? Don't think I can recommend them at this point. Sure won't be ordering from them again.

Quality and speed

We had an amazing experience with opentip we ordered some hats and not only did they ship way earlier than expected but in good condition and quality as well!

perfect design

Great items

Great items. Shipped on time. Will purchase from them again.

This is a go to place to get items that…

This is a go to place to get items that are not always offered at wholesale sites

They made getting our shirts very easy!

Very easy and smooth

Very easy and smooth. The price I paid was fantastic. the items arrived undamaged and on-time.

Bad Service. Bad experience.

I purchased an eletronic part from OpenTip. The part that arrived was NOT the part pictured online. I let them know, and it took ten days of emails, sending photos only to find out that they will not pay return postage, they will not exchange, they will not refund. I will NEVER order from OpenTip again.

kraft & foil packets

I am pleased with the quality of the kraft & foil packets I have purchased. I would recommend for small business packaging needs.