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Is Ackerman Security legit?
Ackerman Security (www.ackermansecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 53% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
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Alison Kuhns · 1 review ·
★★★★★
Sold out customers contracts
We were very happy with Ackerman. Unfortunately, they sold us out to another company that has terrible customer service and we are now stuck with them for the remainder of our contract. I found out that we were no longer with Ackerman when someone from the other company called during a power outage. I had no idea why this company was calling. I would give more information but I’m almost 2 hours of combined hold time into trying to contact someone from the new company so I don’t have any.
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Teresa Fosque · 2 reviews ·
★★★★★
Quite Disturbing!!
Quite Disturbing!!
I just realized that they sold to ADT once I started getting paper invoices from ADT, even as I am still paying Ackerman. When I called ADT to resolve I happen to ask about my end date of my contract to be sure we are all on the same page. They told me the date that was communicated to them was March 2025. I knew this was incorrect because I signed in 2020 and I would never have signed for 5 years. They just kept saying there wasn't anything they could do since I signed it but they couldn't show the contract. Luckily, I was able to find my copy from 2020 and it is for 3 years- end March 2023. I am told I have to call Ackerman to resolve it and needless to say all of the phone numbers keep circling me back around to ADT. This needs to be resolved. ADT has acknowledged receipt of my contract but needs Ackerman to resolve it. I have also reached out to Krystal LaTouche, who was the security consultant at the time as well. PLEASE KEEP YOUR RECORDS AND DO NOT RENEW WITH THEM!!!
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Angry customer · 1 review ·
★★★★★
They conveniently lose your…
They conveniently lose your cancellation letter over and over so they can keep billing you. This is even after we sold our house and moved to another state! Three months later, still trying to get my account canceled and STILL liable for payments. Crooks!
S
Shirley Tucker · 1 review ·
★★★★★
Always very professional and…
Always very professional and knowledgeable.
A
AZ Hanifa · 5 reviews ·
★★★★★
One of the worst customer service and nefarious company not a security company
If I can give negative stars I will give this company a negative 10. Stay away from their predatory practice of signing up individuals to long contracts when they were purchased over by ADT Security. I sold my house and moved out. I get a new bill from ADT stating that I owe them monthly service charges now that ADT purchased Ackerman customers. I called Ackerman weeks ahead to cancel my service as I sold my house. But Ackerman never got back to me. They said their loyalty (whatever) group will get back to me to proceed with the cancellation. Not only did they not cancel my service they sold me like a w***e to ADT. If you want your security to be taken care of by such nefarious companies as ADT or Ackerman good luck! I'd rather have two Doberman's they are loyal and not a bunch of thieves like these companies. I have contacted the state attorney general's office. If you believe you are a victim of predatory tactics like ADT and Ackerman contact your state attorney general's office of consumer affairs. You can do so online.
D
Dustin Pickett · 1 review ·
★★★★★
I have been trying to cancel this…
I have been trying to cancel this service for FOUR YEARS and because we couldn't remember our password they continue to bill us and we have not paid $1232 over the course for service we don't even use!!!! I can see why they sold to ADT now!! I just spend 1 hour and 48 minutes on phone trying to resolve to only get hung up on TWICE!!! These people are crooks and use the convivence of a password to keep charging us. AND I STILL HAVE BEEN ABLE TO CANCEL SERVICE and no further along!! THis is robbery!!!
J
Jim Mongiat · 1 review ·
★★★★★
Since Ackerman sold to ADT
Since Ackerman sold to ADT the service has been abysmal. My system went off line 2 weeks prior to the turn over. I was told I could not schedule a tech until ADT took it over on 6/27, called was then told to call back on 6/29. Called and scheduled an appointment for 6/30. Tech was a no show. Called again now told I can't get a tech until 7/7. We have been without a motored system for almost a month. EXTREMELY DISAPOINTED!!!
M
M W · 1 review ·
★★★★★
Customer service is nonexistent
Customer service is nonexistent! Horrible. Going to try someone else.
J
Jennifer G · 2 reviews ·
★★★★★
Divorced. Left Home. Ackerman still wants money.
The Salesperson let us know it would not be a problem to exit the relationship. After divorcing, it did not make sense for us to keep Ackerman Security. Even after I left the home, they still want me to pay a remainder for a 5yr term I would never have agreed to. I’m guessing I’m not the 1st person to experience this. Beware of long term commitments and fees that are not explained!
H
Hersh Chopra · 4 reviews ·
★★★★★
Excessive phone wait times
Excessive phone wait times. Impossible to talk to anyone.
J
Joe Escher · 1 review ·
★★★★★
Terrible Phone Service
Been with this company for about seven years with no problem, but i am so disgusted now that I am cancelling my service. Have smoke, motion, and CO units. Recently several started chirping so I called for a tech, It took a week for the tech to come and i missed a half days work because the times for the tech are either 8-12 or 12-4. The tech came ($100 to show up) and replaced one CO, he only had one in his truck and disconnected the other CO that was chirping. The next day I was leaving the house and attempted to set the alarm, but it would not activate. I have called ACKERMAN 4 times, each time waiting at least 20 minutes to get someone to answer, yesterday I waited 45 minutes with no answer. The "call back" thing is useless. When I did get a person on the line, I was told a tech would return my call. This never happened. No more calls from me. I am cancelling my service today. While waiting for a person to answer the call, a recording offers $25 for a referral. I will be glad to give a referral "stay away from AKERMAN".
Terrible terrible terrible terrible terrible
Would not recommend them to anyone worst company to deal with
J
Jonathan W. · 1 review ·
★★★★★
Do Not Use This Company Unless You Enjoy Long Term Gas Lighting Relationships
Cancelled my service 3 months ago and I am still being sent bills. The house was sold in October and even in March we had bills coming in. When you call you have to wait on hold for no less than an hour.
You have to mail a cancellation piece of paper to them like its 1996, no other way to cancel. Even then they don't put your cancellation notice into their system.
If you email them, you will get zero response, if you cancel you will get zero response (unless you count a bill).
No idea how or when I will ever be able to cancel this service. Do I need to hire an attorney to get my service cancelled? This is absurd.
A
Anna Genova · 1 review ·
★★★★★
Shout out customer service rep MaRia Wyatt
I want to shout out MaRia Wyatt, our customer service rep. She was the ONLY person within the past few weeks who really went above and beyond to help us out. We moved to an area where Ackerman doesn't service, and we were told we had to go with ADT instead of being able just to cancel our account. When we started with with Ackerman, they weren't partnered with ADT so we were told we would be able to just cancel..etc. Long story short, MaRia listened to our concerns, took notes, and went the extra mile to help us remedy the situation as best she could.
She helped us as a customer. Many times with these companies it feels like they don't care much about us, but she did.
Ackerman should give her a raise! Because she was a breath of fresh air!
Thank you MaRia!
J
Jocelyn Williams · 1 review ·
★★★★★
I’m really disappointed in the service…
I’m really disappointed in the service this is my first time going with this company and it have been the worse I called to get help in connecting the system to my phone. Still no call back. I was scheduled for a install on Monday they didn’t come until Tuesday after my 3 years are up I’m done. Customer service is terrible.
K
Kirk Caldwell · 2 reviews ·
★★★★★
The consultant Anthony Hardy was very…
The consultant Anthony Hardy was very professional and knowledgeable of your services. He was very courteous and made the switch very easy. It pays to have good people working for your company.
Reply from Ackerman Security2022-06-13
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Warmest Regards,
Your Ackerman Security
B
Brenda Anderson · 6 reviews ·
★★★★★
The experience with Demetrius was…
The experience with Demetrius was professional and ease of doing business.
Reply from Ackerman Security2022-06-09
Thank You!
We are so grateful for your kind words. Thanks for sharing your review with the community and us.
Warmest Regards,
Your Ackerman Security
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Andrew · 1 review ·
★★★★★
The technician was professional and…
The technician was professional and friendly. He deserves a raise.
Reply from Ackerman Security2022-06-09
Thank You!
We are so grateful for your kind words. Thanks for sharing your review with the community and us.
Warmest Regards,
Your Ackerman Security
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tc · 1 review ·
★★★★★
Showed up at 8:50am for an 8am…
Showed up at 8:50am for an 8am appointment but the team was very nice and seemed to be very knowledgable. They got straight to work and notified me when they were done. They still need to come back and install a door camera that they didn't bring. 4 stars.
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