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Written by the business, not verified by us.Ackerman Security (www.ackermansecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 53% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
Former Customer for past 5 years (acct 100145728) This company is the worst. Poor customer service, refuses to cancel service when notifies, never answers the customer service phone calls, continues to invoice after alarm service doesn't function, a total nightmare. I previously had ADT, at least they were professional. Now have another company, easy to work with.
I've been using Ackerman for years and with the acquisition was worried the company culture would change. It has not. Excellent customer service on an escalated matter and a tech... who was the same guy who visited 10 years ago! Would recommend Ackerman above all other competitors.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
The employees were very polite and knowledgeable about the system. They answered all our questions and demonstrated the system to our satisfaction. Very pleased with Ackerman.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Mr. Robert Kirkland, our installer/service person was Great! He was professional, courteous, funny and transparent. He was on time and explained everything to us thoroughly. He tested our equipment to make sure everything worked and we understood alarm system. We appreciate the professionalism of your staff that we have interacted with. We look forward to many years as customers with Ackermann.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
I had Ackerman in my first home, then invested in a new system in our newest house. I had great customer service in the beginning, but recently this has changed. We had to purchase our newest system outright, not ideal from their old plans but okay I can live with it and that was fine. We received a faulty smoke detector and I replaced the battery numerous times before calling to make sure that there was a real issue and just wasn't the batteries. I had to wait over 3 weeks for an appointment for someone to come out and service this problem and the day of the appointment happened to be the same day as my fathers funeral. Called to reschedule and had to wait another 3 weeks or so. The tech came out and replaced the smoke detector and said it was faulty. The kicker here is it was not replaced because it was faulty. I had to pay for a bad smoke detector from Ackerman and then pay again for the replacement that works. How does this make sense? So if you sell someone a faulty system that does not work or any part of it they have to pay double? Customer service has gone way down since ADT bought them out.
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves, and we are genuinely sorry to hear that we did not meet the measure in your interaction with our business. Your happiness is our number one priority. Therefore, I requested that our Service Manager research your account and contact you within 24 hours to address your concerns. Warmest Regard, Ackerman
After having to close our office two years ago, we attempted to reach Ackerman about closing our account. After repeated attempts, it became evident that the process was needlessly difficult. When we did reach someone, our call was dropped, or we had someone tell us they only handled sales and couldn't help us. For two years, they continued billing us up to the point of our credit card being updated meaning it wouldn't work any longer. After that they started reaching out to us about the payment. When we asked about cancelling, we were told we needed to get a form, print it out, and physically mail it to them. This is a needless hurdle and has nothing to do with someone being able to close an account. Note that the office was CLOSED for two years meaning they have provided NO monitoring, NO service, and NO support for two YEARS. During that time, not one single call to ask about the service, whythe equipment was offline, or any other actions that show they actually monitor anything. It's only now that they can't get more money that we hear from them regularly.
My apologies for any confusion; our policy requires that we have a written request from the account owner of record to terminate alarm services. This Ensure that if anything happens, we have something in writing with your signature stating you wanted the account discontinued. The process of shutting down a system is not instant, so we request 60-day advance notice before cancellation as indicated in your contract. Warm Regards, Your Ackerman Security
Knowledgeable tech. Patient in answering questions.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Bill came out next day. He was honest. Price was great. Got everything done for my business. Very pleased.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Sales rep Ronnie Wells was knowledgeable he explained the upgrading process and offered the best deal.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
I am 60 days in and Ackerman still has not cancelled my account and they continue to bill me! Worst customer service I have ever received! I have been trying to get in touch with customer service and I just sit on hold for hours..... I think that they intentionally don't process your cancellation to continue charging you. They make you mail in a form! It is 2022 people, get with the program! Run...Run... Run... From Ackerman.
Thank you for providing your feedback. Warmest regards Ackerman
Absolutely horrible. I have tried to cancel for over a year and a half. I sent a letter per the customer service instructions in March 2020. They continued to charge me. I have had several calls to customer service and supervisors. They say they will send a form and don't. Please do what Clark Howard says and do not use anyone who requires a contract. They never told me there was a contract and I wouldn't have started the service had I known. When I asked to see a copy of the contract, they told me they could not find one.
Thank you for providing your feedback. Warmest regards Ackerman
Technician did a very effective job installing new alarm panel.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Leaving Ackerman has been a real pain. First I had to submit a cancellation due to a move by certified mail. It was received by the office according to the tracking information and the cancellation still has not been processed nearly a month later. If they are so poor to respond when something isn’t an emergency, I hate to think what their response is like when I would have needed them. Go with ADT or another competitor. It might be more expensive, but this hassle isn’t worth it.
Thank you for providing your feedback. Warmest regards Ackerman
Both your salesman and installed arrived on time, were courteous and the installer was excellent in his work and help understanding how the "new" system worked.
Thank you so much for taking the time to leave us this fantastic review. Your Ackerman
Daniel Cottrell, was very courteous and polite. He took time to fully explain the system, and how to use the Ackerman app. Daniel addressed all questions I had about set-up. Because of his thoroughness with changing over my alarm system to cellular, I feel more comfortable in my home.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Both representatives that came to my home were timely, professional and efficient. I also was able to speak a to a representative on the phone who was professional, helpful and courteous.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Pretty good service. Cancelling the service when you’re moving takes 5 weeks and signed letters + checks in the mail. Would not use them again.
Thank you for providing your feedback and letting us know about this issue. Warm Regards, Your Ackerman Security
We really enjoyed working with Allen Seymore. Nice guy, knowledgeable, available, pleasant to work with.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
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