Ackerman Security

A tech came to fix the same problem for the fifth time!! The hour after he left the same problem came back and two sensors he put on the walls with double sided tape came crashing down. Terrible

A tech came for the 5th time to fix the same problem. Just an hour after he left the problem came back and two sensors fell to the ground. Terrible

this would have been the 3rd visit to…

this would have been the 3rd visit to my home since the 3 G transition. I received a call at 1:17 pm for a 12-4 appt. tell me that now one will be coming because the part didn't come in. now this is 3 days I have missed from work and I still had to schedule another day for the technician to come out.

The tech that came to upgrade my alarm…

The tech that came to upgrade my alarm was very quick and went the extra mile.

I have been trying to cancel my account…

I have been trying to cancel my account for almost a month now. It is antiquated to have to mail a form in. I mailed the form on 3/3, it is 3/28 and I was just charged again. The customer service is terrible, you wait on hold for an hour, choose the call back option, never get a call back. I would never use Ackerman Security again. They held me hostage during a national pandemic with a long term contract and now my contract is up and it is an act of congress to cancel it. I think it is a scheme to continue to get money out of you. Terrible, terrible customer service.

Ackerman Always Delivers Prompt, Efficient, and Professional Support Services

I had a problem resetting my system and the representative patiently assisted me by troubleshooting and thus resolved my issue. Each time I have needed assistance, I can always count on Ackerman to help and resolve the issue. The representatives always seem to care and they are professional which is why I have stayed with this company for my security needs.

Audrey BrooksUnited States · 1 review · Posted 2022-03-28

Rude with Poor Customer Service/ Update: Excellent Customer Service

Mr. Aldwin Johnson came to re-install a malfunction keypad. Upon entering our home, I stated that he was the same gentleman that had come on my previous request for assistance. I stated that I was told that a new keypad needed to be reorder; however, it never came nor that Mr. Johnson had contacted me. His tone in response was very rude and aggressive. He asked if he had left a keypad for me and I said yes. I told him that the downstairs keypad was malfunctioning again and it would create a malfunction upstairs also. He stated that was not possible because they do not work together. This is not what was said when he left it the first time, to which I remind him of. Again ,his tone was very rude, to which my husband, who had been working from home upstairs came down to see what was happening. My husband said said hello and Mr. Johnson said hello. After seeing my husband and me asking for Mr. Johsnon's complete name, his tone changed. He ask if I wanted to speak to his supervisor to which I said "No". After installing the two pads, I asked about the model because we were getting the upgrade from the installation of the first keypad. Mr. Johnson again very rudely stated the this model is the upgrade model and the other model has been discontinued that is why I did not get the other keypad. His tone, response, customer service is zero on a scale of 1-10. I was contacted by Mr. John Jordan, one of the supervisors with Ackerman. Mr. Jordan was very attentive to my concerns and offer to make things right. Mr. Jordan explain how important it is for customers to feel heard about their concerns as it relates to security issues and that proper measures would be taken to address and correct all problems with my keypad. The keypad was correctly re-program. I have been with Ackerman for over 10 years and I have not had any problems before with any service and/or repair concerns. I am a happy customer again. Thank you again for your prompt attention to this matter Mr. Jordan.

The technician

The technician that came to my house today was exceptional! We had trouble locating the problem, but he hung in there and searched for a long time to discover the primary problem. Please comment him for his exceptional work. Thank him for me!

Mike DreesUnited States · 3 reviews · Posted 2022-03-27

I called because my carbon monoxide…

I called because my carbon monoxide detector was out of date and beeping. I was told they needed to change it out but no appointments were available for a service tech so someone would call. No one called so the second day I called and explained I still had not received a call and was assured the supervisor would be calling soon. No call that day either so finally I got a call on the third day and the service tech came and replaced it. I did not expect immediate service but do not overpromise and under deliver. Just tell the customer someone will call in 48 to 72 hours.

Great job!

Technician was very thorough in explaining process to upgrade the communication board in our alarm system. I am not "electronic knowledgeable" but he made it all sound quite simple

James The Man

James was very knowledge, patient, courteous. He was so willing to come to my rescue. Thanks for sending him.

Nothing has been done or rescheduled

Nothing has been done or rescheduled! There is nothing to review! someone called a few weeks ago to schedule an appointment. They called back a week later to cancel for some reason, but never called to reschedule.

Doug was a very nice gentleman

Doug was a very nice gentleman. He explained what he was doing as he was working. He asked questions regarding placement of equipment to determine the best location of cameras. After installation of all the equipment, he throughly explained how to use the equipment.

It was a good experience

It was a good experience. The technician was on time, professional and finished the task quickly. Thank you.

Great service

I am very disappointed with Ackerman…

I am very disappointed with Ackerman after being a customer for almost 8 years. I cannot even get an appointment to fix the external radio issue. Every time I call they state the calendar cannot populate. I have also had 1 no-show, another came at times I was not home. This is the worst customer experience I have ever had. My system still does not work and is not communicating. I am really considering getting a different security company.

Geno is a superb technician

Geno, the security technician, who made a service call to my home today was outstanding. He was knowledgeable, efficient, patient, polite and pleasant. I was very impressed.

The Ackerman Tech arrived promptly…

The Ackerman Tech arrived promptly during the scheduled appointment range. He was very professional and quickly corrected a problem we were having with one of our cameras. Excellent customer service from Ackerman.

Call Distribution System Sucks

Agent was fine and responsive. The problem was with your call distribution system. I missed your initial call and dialed back. After 15 minutes of being on hold and getting voice entertainment messages I made an additional call from another phone and got to an agent immediately. Original call remained in "Please Hold on" mode.

The service guy gave me a call prior to…

The service guy gave me a call prior to arriving. He arrived as scheduled. Very professional, knowledgeable and friendly.

The technician was polite

The technician was polite, friendly and professional. Took time to explain what he was doing and why. Took time to show me some things that I could do on my phone app to address some of the issues I was having.