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Written by the business, not verified by us.Ackerman Security (www.ackermansecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 53% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
The two Reps took time to explain their plan of action and went over the app to make sure I understood how to use it. Overall, satisfied with their work.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Raymond was a pleasure to deal with. He was personable, professional and efficient.
Thank you! We are so pleased to have you as a loyal customer! So much excellent feedback goes unsaid on social media these days. Would you kindly leave a review of a positive experience or representative on Google to show the Ackerman you know and love! Please copy the link below and paste it into your browser! https://search.google.com/local/writereview?placeid=ChIJIVxhNT2n9YgRtpTIGWBo_4w Warmest Regards, Your Ackerman Security
The technician was very pleasant, personable, and efficient. I enjoyed having him in my home.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Customer service at Ackerman has always been first rate!
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Excellent service detailed explanation on how the alarming system should operate quick upgrade installment
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
the tech was very polite and did a great job on the alarm.thanks!
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
My technician was very professional, patient, and awesome!
Thank you! We are so pleased to have you as a loyal customer! So much excellent feedback goes unsaid on social media these days. Would you kindly leave a review of a positive experience or representative on Google to show the Ackerman you know and love! Please copy the link below and paste it into your browser! https://search.google.com/local/writereview?placeid=ChIJIVxhNT2n9YgRtpTIGWBo_4w Warmest Regards, Your Ackerman Security
Poor knowledge and no resolution by technical team - tried twice on two different dates. It seems Ackerman doesn't believe in building solutions for most frequent problems, but want to charge the customer for tech visits. Poorest customer service ever!!!
Hello, we're always looking to improve and appreciate your feedback. If there is anything we can help with, please feel free to contact us at 1-800-552-1111 Thank you, Your Ackerman
The tech showed up on time and was very polite. He got my radio switched out to make me prepared for sunset. He was knowledgeable and got the job done quickly.
Thank you! We are so pleased to have you as a loyal customer! So much excellent feedback goes unsaid on social media these days. Would you kindly leave a review of a positive experience or representative on Google to show the Ackerman you know and love! Please copy the link below and paste it into your browser! https://search.google.com/local/writereview?placeid=ChIJIVxhNT2n9YgRtpTIGWBo_4w Warmest Regards, Your Ackerman Security
Very helpful visit. The rep explained the way the system operates, checked each door chime and gave a quick tutorial, which is what I needed and requested. I appreciate the support from Ackerman in keeping our home secure.
Thank you! We are so pleased to have you as a loyal customer! So much excellent feedback goes unsaid on social media these days. Would you kindly leave a review of a positive experience or representative on Google to show the Ackerman you know and love! Please copy the link below and paste it into your browser! https://search.google.com/local/writereview?placeid=ChIJIVxhNT2n9YgRtpTIGWBo_4w Warmest Regards, Your Ackerman Security
Technician was excellent, courteous and professional. I recommend you give him a raise!
Thank you! We are so pleased to have you as a loyal customer! So much excellent feedback goes unsaid on social media these days. Would you kindly leave a review of a positive experience or representative on Google to show the Ackerman you know and love! Please copy the link below and paste it into your browser! https://search.google.com/local/writereview?placeid=ChIJIVxhNT2n9YgRtpTIGWBo_4w Warmest Regards, Your Ackerman Security
Thank you! We are so pleased to have you as a loyal customer! So much excellent feedback goes unsaid on social media these days. Would you kindly leave a review of a positive experience or representative on Google to show the Ackerman you know and love! Please copy the link below and paste it into your browser! https://search.google.com/local/writereview?placeid=ChIJIVxhNT2n9YgRtpTIGWBo_4w Warmest Regards, Your Ackerman Security
Robert was very professional and accommodating to my time available. He showed up to our property did what he needed to do in a timely frame and everything updated and communicates with Ackerman systems.
Thank you! We are so pleased to have you as a loyal customer! So much excellent feedback goes unsaid on social media these days. Would you kindly leave a review of a positive experience or representative on Google to show the Ackerman you know and love! Please copy the link below and paste it into your browser! https://search.google.com/local/writereview?placeid=ChIJIVxhNT2n9YgRtpTIGWBo_4w Warmest Regards, Your Ackerman Security
Excellent service , knowledgeable technician, politely helping person!!
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Warmest Regards, Your Ackerman Security
Bad service, bad customer service, bad equipment, bad notification of breakdown, bad coordination with solving issues that affect your service and security. This is why I am canceling my service. Terrible company.
Hello, we're always looking to improve and appreciate your feedback. If there is anything we can help with, please feel free to contact us at 1-800-552-1111 Thank you, Your Ackerman
Trouble call for flashing light on 5G Bridge and 103 comm code. Service tech arrived on time, was professional and personable. Working with someone via phone the problem was not corrected. Told it was a system problem which might require panel replacement. When the tech left I noticed the audible alarms or messages were not working. Called and was instructed on how to reconnect the speaker.So question is what are the next steps. Is system protection at 100%with no delay in alarm response?
Hello, we're always looking to improve and appreciate your feedback. If there is anything we can help with, please feel free to contact us at 1-800-552-1111 Thank you, Your Ackerman
Awesome tech and very friendly to deal with.
Thank you! We are so pleased to have you as a loyal customer! So much excellent feedback goes unsaid on social media these days. Would you kindly leave a review of a positive experience or representative on Google to show the Ackerman you know and love! Please copy the link below and paste it into your browser! https://search.google.com/local/writereview?placeid=ChIJIVxhNT2n9YgRtpTIGWBo_4w Warmest Regards, Your Ackerman Security
The technician showed up on time after making his "30 minutes out call". I explained my problem with the key pad on my alarm box. He did some diagnostics and we did some test runs and ultimately we decided that there was nothing wrong with the keypad. He was polite and informative.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Great service from the technician and very pleasant.
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Warmest Regards, Your Ackerman Security
Jason was excellent! Called ahead to let me know his arrival time. Worked fast, efficiently and thoroughly. He communicated clearly throughout the process and ensured all was in working order before he left. I appreciated his service and professionalism.
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Warmest Regards, Your Ackerman Security
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