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Written by the business, not verified by us.Ackerman Security (www.ackermansecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 53% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
Sheldon, the Ackerman technician, has helped me before and as his usual self.... on time, courteous, attentive and I was very pleased. Fixed the problem in a short period of time. Thank you Ackerman.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Timely exchange of my system. The rep was efficient and explained the process. Great service.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
The technician was super nice and helpful. Was able to come in and quickly resolve my issue without any problem.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
my service was scheduled for the morning (8-12) of wednesday march 9. I got up at 6:30 to get ready. No one came from 8-9. I called to see when I might expect it. A time frame could not be provided but I was assured I was scheduled. At 12 I called because no one had come. I was told my appointment had been cancelled. No one had notified me of that. I demanded someone come out that day since my system has not been and is not able to communicate with the call center. Due to many other appointments later in the week and following week I had no other time available. A technician was located and was able to come to the house just before 2pm on same day The technician was outstanding. No one problem would identify what was wrong. He fixed many issues in the system going back to earlier upgrades that were not done as they should have been. He was a wonderful improvement to the experience I had from that morning.
Thank you for providing your feedback and letting us know about this issue. Warm Regards, Your Ackerman Security
The technican arrived within the timeframe allotted and accomplished his task in a very professional manner. He tested the system and all worked.
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We have been experiencing system low battery messages in the middle of the night, and the service was able to replace our battery and fine-tune a few other things while he was here. Very pleasant experience! It took a while to get the appointment, but once the tech arrived he was very professional and addressed all of our concerns (and more.)
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Meeting with rep was great. Ben was patient as I asked all my questions and inquired abut pricing many times. He was kind, considerate, and knowledgeable.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
The representative was courteous, knowledgeable and very professional.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
The technician was courteous. He explained in detailed why my alarm system wasn’t working properly.
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Canard upgraded our security system, explained everything, was knowledge, courteous and great representative of Ackerman/ADT.
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The Tech arrived and grasped the problem right away. The fix was done pretty quickly. This Tech has serviced my system several times over the years, and has given outstanding service each time.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Craig was excellent. His expertise located a potential problem that would've been a ongoing one. He's an asset to your company.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Kenard Hodges was our technician and he gets an A plus in our book. He was pleasant, professional and very well trained. He was a pleasure to help us out with our security system. Thank you for having the smarts to have someone like Kenard working for you and interacting with your customers in an exceptional manner. Allan Ambler, PA.
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Jason customer service was awesome. He was very punctual, informative and showed me exactly how to work my additional keypad installed...Thank you Jason and Ackerman Security for your service ..
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Since the January 2022 snow storm hit Stafford, VA my Ackerman security system has not worked. I have made several phone calls, spoke with several different customer service reps, but none of which could resolve the problem. The reason is because an upgrade to 5G is required and the part is not available. Although everyone I talked with is professional, courteous and responsive to my inquiries, there is no fix. Today a technician visited my residence and meticulously explained the problem. There is no estimated recovery date. The only solution appears to be "select another security service." Ackerman has great personnel but this problem continues.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Allen and Adam from Ackerman were TOP NOTCH. From evaluation to install they communicated well through the entire process and made my safety and security their #1 priority. Great value in the service and product they provide. Thank you very much!! Michelle
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Very pleased with our service visit today. Our system was de-registered. They had to come out and reprogram with the correct number and reset our tc connect account. Brian was very friendly and efficient. He stayed until all systems were switched and running correctly. Very helpful and down to earth.
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Ackerman IS THE WORST COMPANY, do not use them! I waited out my contract, which did not include any warranty on the garbage security system they installed, and have been trying to cancel for 2 months now. They force you to mail them a paper in the mail in order to cancel, but they will never send you the form. When you call to ask what is happening with the cancellation, they claim to have no record that you even called and say they will start a new claim.
Thank you for providing your feedback. Warm Regards, Your Ackerman Security
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