Join the family of satisfied Ackerman clients who enjoy guaranteed response times, local monitoring, and the most innovative products and services available.
Written by the business, not verified by us.Ackerman Security (www.ackermansecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 53% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
Very courteous knew exactly what he was doing. fast with his work and very efficient.
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Warmest Regards, Your Ackerman Security
Very helpful in describing the battery replacement he was doing and reprogramming the alarm system. Good attitude and polite.
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Warmest Regards, Your Ackerman Security
The technician was very courteous and on time. He knew the problem immediately and fixed the problem
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Great experience with you, fast and easy to install, thanks!
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
The customer service was excellent! From my initial call with Maria to my conversation with the supervisor to the tech who came and fixed my system. Everyone was great.
Thank you! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security
My sales technician was pleasant the 1st time I met him for an estimate, but the 2nd encounter to sign contract not so good. I felt rushed as if we were holding up his time as if he needed to be somewhere else in a hurry to get somewhere else. He scheduled the time he was available the day prior to appt. Then proceeded to rush me and stated "Im fitting you in I have another appt to go too. But he scheduled me this time of his availability for this appt. Then he had a problem with the way I signed my name. I mean the audacity 😒 of someone trying to dictate your personal signature. I have never had an issue before with any other sales person. I will chalk it up to him having a bad day. If so I think he should've taken the day off instead of taking my appt. I felt very uncomfortable and not valued as a paying customer 😕. Next time I will choose another provider.
We apologize for the experience you have had. We appreciate you giving us the opportunity to assist you with trying to make things right. If you'd like to follow up with us, don't hesitate to get in touch with us at 1-800-552-1111. Warmest regards Ackerman
I could never get through to anyone, when I need to. I it a big hassle to reach anyone. Poor customer service.
We apologize for the experience you have had. We appreciate you giving us the opportunity to assist you with trying to make things right. If you'd like to follow up with us, don't hesitate to get in touch with us at 1-800-552-1111. Warmest regards Ackerman
Thanks real simple issue resolved in couple of minutes
Thank you! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security
Thank you! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security
Thank you! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security
Absolutely ridiculous that my alarm malfunction and is not properly working, call Ackerman and no one will answer my call or respond to a text. It makes no sense you’re a 24/7 security company and clearly don’t have enough staff to cover calls. Outrageous! I see it’s time to go with a more reliable company.
Thank you for providing your feedback and letting us know about this issue. Warm Regards, Your Ackerman Security
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
I received an update to my system on Feb 25, 2022. I receive a written quote that my upgrade cost would be $99 which I paid at the time of scheduling my upgrad. However, 2 days later an additional $57 was taken from my account without my approval. Since then to today, I have corresponded with numerous Ackerman Representatives, both verbal and by email, and my refund has not been issued.
We apologize for the experience you have had. We appreciate you giving us the opportunity to assist you with trying to make things right. If you'd like to follow up with us, don't hesitate to get in touch with us at 1-800-552-1111. Warmest regards Ackerman
The service tech was responsible, respectful, and knowledgeable she did good work
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Been a customer for a few months Bad security service and customer service
We apologize for the experience you have had. We appreciate you giving us the opportunity to assist you with trying to make things right. If you'd like to follow up with us, don't hesitate to get in touch with us at 1-800-552-1111. Warmest regards Ackerman
For the second time in two weeks i didn't have my system upgraded. First time tech showed up 5 minutes before appt and @ 6 minutes before I arrived home, he put on door slip that he arrived 15 minutes after he actually did, i was told to reschedule. second time I received a call from tech stating that they had connection issues and I would have to reschedule again. But when i left for 20 minutes he showed up and left another door tag. I tried to reach him on the number he called me from, no luck. Call Ackerman CS, on hold for 15 minutes and then transferred to someone's voicemail
We apologize for the experience you have had. We appreciate you giving us the opportunity to assist you with trying to make things right. If you'd like to follow up with us, don't hesitate to get in touch with us at 1-800-552-1111. Warmest regards Ackerman
My system does not communicate with Ackerman. This was due to the age of the system. A team came out several months ago and determined that it had to be replaced. This was not done. When the repairman came out today, he made the same diagnosis and was unable to repair the system. This is not what I contracted for.
We apologize for the experience you have had. We appreciate you giving us the opportunity to assist you with trying to make things right. If you'd like to follow up with us, don't hesitate to get in touch with us at 1-800-552-1111. Warmest regards Ackerman
The agent I spoke. with was very good, she treated me with respect and was very easy to talk with. Likewise the technician who came to service our system was knowledgeable and efficient. A pleasure to do business with Ackerman
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Our technician Mark was very swift and professional. He knew exactly what needed to be done and took no time completing. Mark explained everything that was done and assured me that nothing regarding our security panel had changed. Thanks Mark for your professional and friendly demeanor.
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
The salesman, Mr. Peets was very professional and courteous, and not trying to price gouge me...embodying the values I remember when I was an Ackerman customer previously. I was pleased to know that even during this time of inflation, Ackerman still offers reasonable rates for quality systems. Glad to be back with the Ackerman family!!!
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
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