Local store employees did what they…
Local store employees did what they could to get me in and out as fast as possible. As a business owner time is money. I have purchased several trailers from TrailersPlus but every time I show up it is taking longer each and every visit. I called ahead and got the exact amount I needed to pay and brought a certified bank check with me. The local store had to call someone at the corporate office and I had to wait for them to process and then they supposedly couldn't get my bank to verify the check. What the hell is the point of a certified bank check?! I had to call my bank and put them on speaker phone to confirm funds were available. We then had to try and call corporate office and whoever he called it went to voicemail. Extremely frustrating. Online signing and waiting for "paperless" processing took up a lot of my time. I lost 30 minutes in just waiting on these new processes. TrailersPlus have grown and hired a bunch of middle management that have slowed down the process because they don't know what it's like to actually own a company and understand the thin line of efficiency and overall customer satisfaction. Fire some of the overhead and get back to basics or repeat customers like me will shop else where. I passed 3 Home Depots and 2 Lowe's stores to purchase from you. You are not the cheapest but I know the quality. However, I am willing to learn about a big box store trailer to avoid this frustration in the future