Beta product flogged by influencers! - Refund on return is a problem.
Delivery was prompt, concept fantastic, and that’s where the good ends. Our calendar stopped syncing all events with ICloud and one of the advertised “up for grabs” chores features was not available so we contacted support via the web chat. The AI agent was useless, it kept pointing us to the same instructions that did not work. When we eventually got to a human it was a case of video what doesn’t work and email it in. Emailed in; - Chores issue was closed immediately without an acknowledgement or response. - The sync has been open for 15 days without a response beyond “it’s been escalated”. Emails for updates have been ignored. I asked to return the calendar because not accurately syncing events is a significant flaw and lack of a reply is concerning. Latest performance is that Skylight have not received the calendar back (via their courier) provided proof of posting and delivery. Therefore it looks like we need to get our money back via the credit card company or court. Don’t fall for the hype, like we did. Our experience is poor both in quality of the product, support and service. Skylight case numbers: #1591791, #1589653, #1589894 and #1589863 UPDATE: I received an update to the sync issue a few days ago saying it was resolved, when checking the app, it had not. The return was received on the 7th May and chasing the support team. Finally resolved on 27th May despite a 5 working day turnaround promised. The support team offered a complimentary product as a way of an apology. In my opinion with continued development it will eventually be a fantastic product but until then, I’ll be using the basic Apple calendar and an alternative, more economical chores tracker.