Wake up Walmart!
Wake up Walmart! The rest of your customer base for delivery service is heading out the door. A business does not..and should not..take money on contract with the promissory of a delivery only to fail, repeatedly on their end and to add injury to insult, continue to accept additional orders "knowing" they can't uphold their end of the contract! If Walmart is going to continue this farce at least spend a little and get your own delivery employees and delivery trucks. To rely on third party drivers ( who don't show up and don't care ) completely contradicts the professional aspects of the delivery service. Your customers lives are more important than to be standing around waiting for hours, hanging on the phone with agents and returning inadequate, incorrect or damaged, spoiled groceries.. Those that rely on delivery service obviously are either elderly, disabled homebound or don't drive and to take advantage of them knowing they can't do much to offset your incompetence is the most unprofessional aspect of this "service".. All your first, second and third tier agents can do is apologize, throw discount codes around and tell them they're "valued" customers. . Wake up Walmart!