Flimsy glasses that broke in two days
This is my second time buying glasses from this site as the first time went alright and I was happy with my glasses and left a good review. These glasses, while similarly priced as the first, felt flimsy and badly made as soon as I took them out of the case. I didn't mind so much as I'd only gotten them as spare glasses to watch TV with. The second day I got this pair of glasses, one of the nose pads fell off (I wasn't being rough with them). I emailed customer service on this and they responded that I could either go get them fixed myself or I could return them to SBG via post at the post office (both at their cost). In view of the pandemic, I asked if they could please arrange collection from me with their courier, which they refused. I responded to their customer satisfaction survey stating that their options were not workable during a pandemic as I cannot leave home due to the lockdown. Their only response to this was to tell me to order replacement nose pads online. I tried checking online but the problem is that there are more than 1 type of nose pads being sold online and I'm not sure which to get. As such, my glasses will remain useless until the pandemic is over and I can get them fixed. EDIT: Upon seeing my review, the company reached out to me with a replacement pair of glasses, which they sent across without requiring me to send them back the initial pair and for which I am grateful. I have therefore amended my rating on this.