Bullit proof customer service and support of a great product.
My experience with Delsey luggage started with a recommendation from a co-worker. He said "Save yourself some hassle later and just go buy a Delsey" I took his advise not knowing much about the brand. Turned out to be a great bag that I used for a long time. Fast forward to a trip to Miami, my buddy blew a wheel off his luggage so we made fun of him. I told him to go buy a Delsey also. He could not find one. On the return trip Karma hit me for making fun of him and I blew a wheel off of my luggage boarding the Brightline train. I contacted Delsey to order new wheels. Mine were discontinued, so they sent me a replacement bag instead. Service and standing by their products is a thing I thought was slipping away in today's society. I will carry a Delsey bag for life after this experience. If you are in need, you should too.