Missing items - terrible customer service
Missing items Doesn’t stop moving when my cat enters it! Customer service response is slow! **Edit since they replied via email while I still sit with these chats open and unresolved 😒 Apparently, their chat doesn’t work. If you message for assistance they gaslight you in their reply. There is no secondary email with separate tracking nor is there additional tracking on the order tracker or anything whatsoever indicating the bags would ship separately. There is 1 email with 1 tracking and the items listed in the shipment shows the unit with all the extra bags were in the shipment. I didn’t even want to write a review but apparently this is the only way to get a timely response.