I am shocked to see so many problems…
I am shocked to see so many problems faced by so many people! I recently purchased a body kit for my car via shopee msia and shipped it to vpost in malaysia. I was informed that it was oversized and I had 3 options, redirect it within the country, return or dispose( this option should be replaced entirely! Vpost expecting their customers to waste their $?) anyways, I spoke to 6 PEOPLE IN VPOST since Friday all of which is useless. Person number 1: Had no clue what to do. couldnt advise me who to pay the charges to and I requested for the dimensions in order to check rates. DID NOT PROVIDE Person number 2: informed me the dimensions and told me to reply to the email informing i will be selecting a third party service so they could expedite my case and i just had to reply later on with the consignment note. I did as i was told, DID NOT RECIEVE A SINGLE RESPONSE FROM THEM. Person number 3: Informed me that they have escalated the issue to the team and by monday it will be updated in the system i just need to pay the admin fee. I said okay. Person number 4: SENDS ME AN EMAIL WITH A NEW CASE ID TELLING ME MY PACKAGES ARE OVERSIZED AND GIVING ME THE SAME 3 OPTIONS THIS TIME WITH IMAGES. I was shocked as out of 3 items, 1 of them indicated on VPOST that it was ready to ship! So i shipped that with my other times and was shocked to see THAT BOX NUMBER IN THE EMAIL. I called VPOST again, and they said it was an "auto generated" email. Yeah im sure, computers have names now? Anyways, she then told me it will take 3 working days for their back end to call me back with an update AND I REPEATEDLY TOLD THIS TO ALL THE CS OFFICERS, that my pick up is on 2nd november 2020. I told her, how can they call me back in 3 working days when my pick up is tomorrow?She suggested i call back instead to check on the status of this. Person number 4: i called today morning, 2nd november to inform them my item is still not updated on vpost and my pick up is today. He proceeded to tell me all he could do was send a chaser to the warehouse and it will take 4 WORKING DAYS for them to get back to me. By this point, i was pissed as hell. I asked if i should reschedule my pick up and he said YES i should do it on november 4th instead. Why cant vpost give me a date to schedule the pick up so that things can go smoothly? Person 5: I called back to tell them i cannot rescehdule as there will be charges and VPOST will not compensate. She informed me that the case has been escalated and it is top priority etc and that someone will call me in 3-5 hours. I am now waiting for their call to sort this hassle out. I ordered MANY MORE ITEMS which is on the way and i HOPE I DONT HAVE THE SAME ISSUE AGAIN. My overall experience thus far with vpost is lousy. Suggest you need to update your system and train the staff better. Because they do not know how to answers questions or give proper answers. They clearly don't know how to handle customers or these problems. Judging by the reviews here, it is safe to say they should have enough experience already to deal with these nonsense. Funny how VPOST cant ship something but a third party courier can. Squeezing customers for every last buck?