Knowledgeable, helpful, caring and capable
My call was answered by someone who seemed to genuinely care about me as a customer and as an individual and had all the resources needed to help me to figure out what I needed and apply online. This was particularly helpful because I don't live near a branch anymore but I've been with them since 1993 and never had a single problem with them. In fact, they've always been there for me so I figured I'd say something nice about them.