Khalia was very helpful
Khalia was very helpful, professional & knowledgeable. She’s definitely an asset to FTCU!
About First Tech
Data updated- Website
- www.firsttechfed.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 276 reviews
- Replies to negative
- 0% (0/7)
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About this business
Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.Is First Tech legit?
First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.What people say
One-on-one same day personal help
Loved being able to schedule a one-on-one call with a representative for my specific questions. Tommy Jensen was able to provide the information I needed to be able to get questions answered regarding an auto loan for my son. He also got us set up with a rewards savings and walked me through how to make sure my husband was added as a joint owner. He was kind, professional, knowledgeable and responsive to follow up questions I had via email...much appreciated!
Zak was great
Zak was great. Answered all questions, gave great advice, and helped resolve all my questions and concerns.
Very personable customer service!
Karen Serrato is amazingly patient and…
Karen Serrato is amazingly patient and lightened the stress to check on accounts not performing as regular. Trouble shoots online banking anomalies, with the back end agents and clear to go. Will follow up and assist if still persists. Thank you.
We had a great experience working with…
We had a great experience working with Jake Stone - he was extremely helpful, answered all of our questions clearly, and provided accurate and timely guidance on the banking products and services we needed. Everything was handled smoothly and on time, and we really appreciated his professionalism, responsiveness, and support.
You get a real person
The person I talked with was very helpful and friendly. He help with my problem and was very easy to talk with and had great people skills. Would deal with he any time.
Excellent customer service and support
I received a call stating my account ...
I received a call stating my account had been compromised, I got a bad feeling, so I hung up and called 1st Tech. I spoke to Evelyn Castellanos and she was able to confirm that my account was ok, but we canceled my debit card and a new one is being sent out. Evelyn was very helpful and understanding to my situation. She was concerned and was able to help me through the phone call. I really appreciate how 1st Tech takes care of its members.
Excellent
Excellent, friendly service once I got through the phone prompts for my non-standard question
Evelyn was amazing
Evelyn was amazing! She was very helpful and patient with all of my questions. She took the time to assist me, explain everything clearly, and helped me find ways to improve my account. I really appreciated her excellent customer service and support. Thank you, Evelyn!
Amazing customer service and wonderful people!
I have banked with First Technology credit union for approximately 25 years and I highly recommend not only the bank but the staff that work for them. They are amazing and wonderful people that are only there to help you be successful in whatever it is you do. That was proven again by a person by the name, Alana Tate when I was preparing to go to Mexico. She helped me understand what I needed to do to exchange money for Mexican currency, safeguard my accounts, and found a way to maximize my money during the transactions today. She’s amazing as all the staff at First Tech are. I will never bank at any other financial institution, except First Tech. Thank you, First Tech for being not only my bankers, but my friends.
Had answers to my questions
Had answers to my questions and was clear in their communication. Any directions given to me were clear and concise. Resolved my issues very quickly.
Thank you Matthew for being so…
Thank you Matthew for being so knowledgeable and helpful in the process of answering my million questions.
Nisha did a great job fixing my…
Nisha did a great job fixing my password.
Shivani once again helped me to…
Shivani once again helped me to understand the financial options I had to make the best decision for my finances. I appreciate her one-on-one care and her professionalism.
Yolanda Rodriguez Silva is the best!
Yolanda Rodriguez Silva was professional, friendly, and responsive. She made joining First Tech Fed Credit Union a smooth process. I highly recommend her!
Michael Chesley was great
The customer service person, Michael Chesley, was very helpful. He took the time to help me figure out what to do in my situation. Told him he deserved a gold star.
Missing voided check
Missing voided check that was to go to new employer to set up auto deposit of payroll. Sanjee Kumar was very helpful . Ed put a stop payment on the check. I will probably get a new number for my account biting have outstanding ding payments
Layloni answered line of credit questions thoroughly
eSupport associate Layloni answered some questions of mine about the costs associated with use and early repayment of a line of credit. They responded quickly and with all the information I was looking for. Well Done!
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