Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.We came in to have a simple form filled out but Sarah Mae also did a quick review of our accounts and helped us make some simple changes that improved our account structure. She also mentioned looking at our insurance structure as we move into retirement and set up a consultation with the insurance rep to see if there were any discounts we may be eligible for. She really went above and beyond the simple task we initially came in for.
Today I spoke with Paul at the Bella Botega Bank! Paul was just outstanding and so very helpful. I’ve been with 1st Tech for many years. You are an outstanding company. Thank you so much! Karen Hoffman
Kinjal from the customer service phone line, was absolutely amazing, she not only solved my problem, but she went out of the way to show me benefits from my account I had not idea, She truly goes out of her way for the customer! She was knoweldgeable and was very nice, kudos to Kinjal!!
Matthew was very helpful in all my concerns and resolved my issues quickly I’m also very happy about starting a checking account with them also. We have been very happy members for 11 years Thank you again for your time Matthew Norma
Joshua Smith was friendly, knowledgeable, & thorough. He handled & resolved my issue quickly & efficiently.
Very disappointed with refinancing. I would NEVER recommend this FINANCE to anyone, actually I have told many people DO NOT finance with them. So, they already know about y’all too, same experience as I had.😡
Great customer service on phone, message center chat. also great interest rate options. Worked with Layloni eSupport Associate on questions of Debit card use and traveling out the country.
I was transferred to Eureka Patterson after being on the phones for 10 minutes with a woman who couldn’t answer simple questions relative to stop payments. I asked her to transfer me to someone else as I had lost confidence in her helping me find a solution to an issue I was experiencing. When eureka got on the line, she was confident, knew the answers to the questions I had, and gave me an even better solution than I expected. I’m truly so grateful for her! Her customer service was amazing, I felt very supported and had a pleasant resolution for an issue I was having. 10/10
Krishna was very kind , the attention with First Tech for now was clear and good.I recommend it.
The representative Alese was very patient and very helpful and pleasant ,she walked me through everything I need to do ,she made it very painless .
On my phone call the First Tech employee I was talking to told me about $250 worth of rewards that I had not redeemed and helped me to transfer those rewards to my savings with First Tech. I really like my First Tech low interest credit card and this makes me like it even more!
To sum up, Rayna Lorenzo expertly and patiently guided this 72 year old non tech savvy individual through a quick and painless loan application. She quickly identified my needs and gave me many choices to resolve my financial situation. Soon into our conversation I felt I had made the best decision reconnecting with First Tech for my financial needs. The situation was handled by Rayna so expertly that I will always be indebted to this caring financial institution.
Yolanda was very courteous and knowledgeable. She made me feel like I was the most important person at that moment. Her attention to detail and her professional voice was very comforting to me.
Joshua T was helpful, friendly, and polite! Separate isaue: The letter I received regarding a CD, however, was incorrect, misleading, and quite concerning. Instead of saying, “Your request regarding this account has been processed; the info below shows its new status”—because no request had been made when it was mailed out, so nothing could have been processed—what it should’ve said is, “Your CD matures today; if you take no action within ten (10) days, the info below shows what its new status will be.” That would’ve been not incorrect, not misleading, and not concerning…all of which I assume is still what FTCU strives for. 🙂
Really quick to answer any, and all of my questions. The Rep. Was very knowledgeable, and helpful.
One of the most experienced to get on the phone with Josh Turner for helping process the order check, Josh T is very helpful, timely, and quick. Once again, thank you, Josh, and have a wonderful weekend. Hien Pham
It was a smooth, quick and easy transaction. My agent was very knowledgeable. She also told me about rewards I qualified forthat I didn’t know that I have! She walked me through and then We set them up so I can start receiving it!
Scoring a pro bono consultation and assistance from Miss Gutierrez set the tone for my first interactions with First Tech. First Tech is professional in that it focuses on good banking without pushing any ideological agenda. The only step up I can think of is formality in addressing customers.
Yolanda Rodriguez Silva was very helpful providing the information about secured credit cards that I was inquiring about :-D
I requested assistance through chat and the representative, Justin, was efficient and saved me a lot of time, instead of having to go to a physical location. Great experience.
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