It always has been a good experience…
It always has been a good experience with any representative of FirstTech.
About First Tech
Data updated- Website
- www.firsttechfed.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 276 reviews
- Replies to negative
- 0% (0/7)
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About this business
Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.Is First Tech legit?
First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Lauren Jones was very helpful
Lauren Jones was very helpful, knowledgeable, thorough and kind in helping us to go through setting up and understanding accounts. We found account options at First Tech to be desirable and look forward to working together.
Tyson has given me over and above…
Tyson has given me over and above customer service time and again!!
Clarifying an awkwardly presented case
Although I was awkward in stating my case, the representative was able to determine the reason for my call.
Smooth and hassle-free account…
I had a very smooth and hassle-free experience opening my account. The entire process was straightforward, intuitive, and completed in a short amount of time. The instructions were clear, the verification steps were simple, and I received timely updates throughout the onboarding process. What stood out most was the ease of use and the efficiency of the platform, which made getting started quick and stress-free. Overall, a great customer experience, and I would highly recommend it to anyone looking for a seamless account setup process. Thank you, Daniel Gouveia.
Eureka Patterson has been an absolute…
Eureka Patterson has been an absolute legend in helping me with the many challenges that I have been facing for the past few years. She always calls me back if she cannot answer my calls and she always has a great attitude and expertise in everything I have asked her.
Thank you Jaime!
About two weeks ago, I walked into the Boise First Tech and Jaime greeted me and said that all of the other associates were busy. Jaime asked what I needed and instead of asking me to wait he went ahead and completed the cashiers check for me. I thank Jaime for going above and beyond to make this a great experience.
The issue started as a 1 star
The issue started as a 1 star, but Eureka Patterson turned that 1 into a 5 (would be a 10, but I don't have that option. Thank you for listening to the problem statement and correcting the issue. I appeciated the teamwork.
The gentleman assisting me was very…
The gentleman assisting me was very kind and patient. He helped me resolve my issue right away. He is an asset to the company. 🙏🏻
Clean and clear processes with knowledgeable agents
I like that the process of asking the question, getting an answer and knowing the next steps was clean, clear and unambiguous.
Yolanda was such a personable rep and…
Yolanda was such a personable rep and she went above and beyond her service for me.
Fantastic help from Cherry!
Amanda was very patient with us
Amanda was very patient with us, and taught us a lot! Great service!
Amanda U
Amanda U. Excellent in every way. Was very helpful.
Tommy Jensen was incredibly helpful
Tommy Jensen was incredibly helpful, walking us through all the details and answering every question we had. He explained the pros and cons of different options patiently and thoroughly. He was kind and considerate and seemed to care about his job and our happiness. We recommend you reach out to Tommy with your banking needs.
Aleisha helped me get payoff quotes on…
Aleisha helped me get payoff quotes on my auto loan. She was very pleasant and extremely helpful as well as being very knowledgeable about other loan questions I had. It was an enjoyable experience from an excellent customer service representative. Thanks Aleisha for all your help. Charles Miksch
Josh Turner
Josh Turner, was wonderful. So kind and patient. He resolved my problem/issue so quickly. I was so thankful. He was GREAT!!!!
Exceptional service from Francisco!
Francisco called to provide an official welcome and address any potential questions I may have. His customer service was proactive, warm, and professional. It's rare to receive this level of personal care from a financial institution, and I truly do feel like a valued member of the credit union.
Customer Service was courteous and…
Customer Service was courteous and extremely helpful. Resolved my question immediately. Great customer service.
A very patient First Tech representative
The representative stayed on the phone with me and walked me through adding a new payee, their address, and how to enter the phone number. He was very patient.
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