I was promptly answered and directed to…
I was promptly answered and directed to a great person. Jeanie gave me insights to my accounts. She explained the details to a mailed payment. I was able to make sure I was avoiding a late charge.
About First Tech
Data updated- Website
- www.firsttechfed.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 276 reviews
- Replies to negative
- 0% (0/7)
Do you own First Tech? Claim this profile for free and start replying to reviews.
About this business
Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.Is First Tech legit?
First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Teshia Nelson has been an amazing life…
Teshia Nelson has been an amazing life saver! She took the time to listen and took the time to help find a solution during a stressful time double paying my mortgage. Reached out to other departments and found a solution. I am overly thankful for all her professional assistance, fast thinking and resolution. Thank you so much Teshia Nelson!!
Josh Turner was very helpful
Josh Turner was very helpful and his instructions were clear. It was a pleasure talking with him.
I couldn’t log in to the app on my…
I couldn’t log in to the app on my iPad. I could on my iPhone. The technician couldn’t get it figured out either so suggested I delete the app and just go online. This worked and I appreciated that she was able to help me get logged in to the account on my iPad. That being said, I still don’t understand why I couldn’t use the FirstTech app on my iPad to login. Is this a problem with the app itself, had it been updated and not on the iPad? I’ve deleted the app for now. I will try installing it in a week or so and see if it makes any difference.
The representative was knowledgeable
The representative was knowledgeable, patient and kind. It was a very smooth experience
Smooth processing
Smooth processing. Supportive Representative Mr. Manuel
I was having a difficult time making my…
I was having a difficult time making my first loan payment online as I didn’t understand the language of it i. e. account number actually meant my loan account number not my bank account number. However, when I called in and requested to speak with a representative Mariah Fegins answered promptly and politely putting my frustrations to rest. She patiently and thoroughly walked me through the process and answered my questions along the way. My call in was completed with my account in order throughly and secure. Thank you Mariah Fegins for your excellent customer service today.
Shivani Marathe
Shivani Marathe Helped me with with my financial picture And referred me to others to put a plan together banking ,auto , insurance and home. Thanks again Renee
Fantastic experience with Emilee Gutierrez
Emilee Gutierrez is fantastic to work with! She is very responsive and knowledgeable, answering ally questions on timely manner. I would highly recommend her as your private banker.
Drew was great.
Drew was helpful, concerned, knowledgeable and professional taking information and clarifying my concerns.
Had a great experience with Isabel…
Had a great experience with Isabel today at the branch! Was able to resolve my issues and even taught me new ways to use the first tech app!
Jose Flores is an outstanding and very…
Jose Flores is an outstanding and very efficient person (thank God is NOT a robot LOL) I am grateful he helped me solved all the glitches that were in my accounts and now I can relax and have a healthy breakfast LOL
Karen serrato Guzman is a bright and professional
Karen serrato Guzman is a bright, personal representative and I appreciate her professionalism and her personal interest in my adopted rescue animal. It was a five star experience. Thank you Karen.
Had some questions about my FTCU…
Had some questions about my FTCU accounts and had the opportunity to talk with Zak M.. He was very knowledgeable about each topic of discussion and a great resource for your members... Thanks Zak for your assistance today.
I came to the bank to deposit some cash…
I came to the bank to deposit some cash and coins and Oshin and Dannie were super nice with me. They rolled coins FOR me and were super sweet and helpful. Great staff! I love this bank!
A waste of time and space
My mother was a member for 45 years and the associate couldn't even bring herself to say "sorry for your loss" when receiving the death certificate. The 30 minute "notification" appointment was over in three minutes - the time to make a photocopy. A follow on appointment which will be held over the phone had the wrong phone number. This service is typical of the West 11th Branch.
Matthew helped me out really fast and…
Matthew helped me out really fast and answered all my questions quick and in an easy way to understand. Great service.
Jen was super friendly and had a smile…
Jen was super friendly and had a smile on her face. She was very personable and helpful! Great experience here.
Rayna was awesome!
Rayna was awesome! She was able to very quickly respond to my request and provide exactly the help I needed!
It took a while to get connected to a…
It took a while to get connected to a real agent, but Justin helped me out quickly
Advance America
Kovo
Tower Loan
aven.com
Digital Federal Credit Union
Upstart
Happen Bank
S & H CONSULTANTS