I was having a difficult time making my…
I was having a difficult time making my first loan payment online as I didn’t understand the language of it i. e. account number actually meant my loan account number not my bank account number. However, when I called in and requested to speak with a representative Mariah Fegins answered promptly and politely putting my frustrations to rest. She patiently and thoroughly walked me through the process and answered my questions along the way. My call in was completed with my account in order throughly and secure. Thank you Mariah Fegins for your excellent customer service today.