Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
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Is First Tech legit?
First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step.
Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.
Jose Flores was Incredible, very patient, very, very helpful and stayed with me through the whole drawn out process of getting my banking straight. He was very kind. Understanding that not everyone is good with electronics. He made me laugh when I should have been screaming. And I did not throw my phone at the wall once while trying to get everything sorted out! I would put him on the calls where people are frustrated because his spirit is very calming. He's the only agent I hope to have dealings with now. That's saying a lot because everyone i've spoken to at First Tech has been really helpful. I think you should give him about three raises annually. Hear me on that! And tell him I said thank you and air hugs.
She was patient and helped explain the issue and how to resolve my issue in the future. She also pro-actively told me on how I can benefit by talking to another customer service agent for some other things.
This man helped me through a situation. He showed me things that an AI can not. If this phone call truly is recorded, make it be for training purposes. Raymond C.
I was confused as to how to connect with a person. Once I clicked on the ‘chat’ and was informed I could talk to a ‘human’, I was connected to Justin. He was helpful in helping me with a minor tech issue and then submitted a request on my behalf to connect with someone regarding my account. He was efficient and effective. Thank you for letting me connect to a human! I had a great customer experience due to his help.
I have been a member of First Tech Credit Union since 1988, I have always had good results from any business conducted with First Tech. This experience was no different, Dena helped me decide how to manage a financial situation by offering several solutions for me to choose from. She was very knowageable about the options available and presented them in a way that would work tailored for me. I was very happy with her guidence, she was easy to understand. This was an example of great customer service,
Fantastic service!! Shoutout to Scott Shewbridge and Sam Spiro for getting it done timely. True professionals - skilled, competent, great communications, and got the job done on a short notice timeline!!
Speaking with Mr Scott Taylor. Very pleasant and professional. Five stars easily.
Speaking with Mr. Scott Taylor today was a very pleasant experience. He was very professional, polite and courteous. Answered all my questions and helped me with my situation. It’s very rare you get to speak to a professional representative that understands and helps you and damnmakes you feel quite comfortable after your conversation. Scott Taylor is a true asset to your department. Thank you.
Ricky communicated clearly and professionally throughout the project and completed the work promptly and efficiently. I would gladly work with him again.
Charity helped us navigate the complexities revolving around financial fraud. Her communications were immediate and explicit in terms of what action we should take and what the fraud team at First Tech would do.
We could not have asked for better help, representation and advice!
Thank you, Charity!
Mathew answered the call. Mathew listened. Mathew did not interrupt nor assume, he listened. I have just experienced what is the bar, the level to aspire to. Humanity has needs, assurances that hard earned currency is being looked after when entrusted to another. Mathew looks after your interest as an institution by looking after mine. Thank you.
My experience was pleasant as well as educational and we got the problem solved very quickly, the lady agent was sweet and took very good care of me, I'm 76 yrs old and have had a stroke, she was very patient with me. She deserves all my gratitude for a pleasant experience. Thank you Ro
I was told that my checking account was no longer available for higher interest rate by doing things that would qualify my account, but I am still recovering emails listening things that need completed to get the higher interest.
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