Received prompt and efficient response
Received prompt, courteous and efficient service. Question answered to my satisfaction.
About First Tech
Data updated- Website
- www.firsttechfed.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 276 reviews
- Replies to negative
- 0% (0/7)
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About this business
Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.Is First Tech legit?
First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Thanks to Daniel Gouveia
Daniel provided outstanding customer service throughout my banking setup process. He helped me open my account smoothly, made immediate corrections to my account information when needed, and patiently explained banking products that I did not fully understand. He was knowledgeable, responsive, and genuinely cared about making sure everything was handled correctly. Thank you, Daniel, for making the entire experience stress-free and easy.
I came in with concerns about my credit…
I came in with concerns about my credit card payment and Michelle sat with me, showed me how to check my account on the app and explained how to take care of my credit card payments. She was so nice and helpful.
Great customer service
Great customer service, Josh helped me with my inquire and clarified all my questions.
Nelson Malolot was extremely helpfull.
Helpful Service
Hashim Hunaidi was very helpful with the banking service that we needed. He had kept notes from our previous meeting for what we would need to do at this time. That information made it possible for him to review the plan with us and to efficiently and quickly complete the necessary paperwork.
The woman who helped me from the main…
The woman who helped me from the main center guided me thru all the processes I needed for my different types of account choices. She was fun, patient and just a joy to speak with. You cannot go wrong with First Tech Federal !!
Amazing
Customer service is top notch here! Especially with all the smiling faces. It’s rare to see people enjoying their jobs these days. Chelsi Corcoran was over the top helpful! Not only with my banking needs but showed community love and support!
Professional
Professional, courteous customer service from Khalia
Mike Colon
Mike Colon, CXC Senior Representative - Sales & Service was AWESOME!! Listened very well of our situation and promptly resolved the issue for us. Super friendly and easy to work with, employees like him are reason why we've been long time members. Keep up the great work Mike :)
Excellent chat with Justin
Justin was clear and explicit in providing me with the info I needed to perform my task.
great customer servive
great customer service
We spoke with Shari and she helped us…
We spoke with Shari and she helped us tremendously. We called about a possible scam and she asked us questions and helped us determine that it was a scam and to hang up immediately. then she went through all of our accounts to be sure there were no bad transactions. Shari was so personable and helpful. We appreciated this. She also set up an appointment with a mortgage counselor for us and sent us an application for a personal loan in case we would like to apply for one.
Mikey Ramirez was very helpful in…
Mikey Ramirez was very helpful in guiding my wife and I through opening a joint account.
Great experience so far!
I have been working with Luba Kyrychenko from First Tech for my banking accounts and she has been very helpful, keeping me informed of the best offers and deals. I appreciate the personal attention I get, she is only an email away when I need assistance. I have been associated with First Tech for several years now and overall I am very happy with my experiences.
I was undergoing the relocation process…
I was undergoing the relocation process from Ireland to US and First tech employee Krishna Rajagopal was present from day 1 to support with the completion of much needed banking formalities seamlessly and was always available for responding to any & every query of mine. Wish the team all the best
Joshua Turner helped me
Joshua Turner: - listened to my description of my issue with a website rejecting my MasterCard transaction - researched the data transferred in the rejected transaction and verified that the site was passing incorrect data - enabled me to inform the site where to look for the solution. Joshua was helpful, courteous and effective.
Jose spent time looking for things to solve my issues with a financial problem
Jose spent time looking for things to help my situation, he listened and understood what I was saying. I have a mortgage and tenants who are an issue and upsetting my income, Jose has ideas to try and solve the issues and Im grateful. He was very thorough and Im very thankful to first tech.
Above and Beyond…
Joshua Turner went above and beyond today assisting me in adding an authorized user for my card. He was helpful and extremely generous with his knowledge and time. I had been trying to accomplish this for 3 days with no success. Josh stayed on the line through the entire process until complete. So appreciated.
Five star for Ro
Ro helped me today and she was incredible! She jumped at the chance to help more and explained everything thoroughly.
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