Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.Mikey is a great example of true customer service! He was pleasant, kind and patient. He walked me through everything with such ease. He helped all my issues with such much patience. He truly has such a pleasant demeanor. Thank you, Mikey!
Mitzi Barahona takes customer service to a new level. Last year I developed a relationship with First Tech. They have some of the best CD and savings account interest rates available. I was traveling and was 9 hours ahead of my home time zone. I sent Mitzi an email that I thought she would receive in the morning. It was 12:30AM, where Mitzi was located, when I sent the email. I was shocked Mitzi immediately responded to my email and for the next 1/2 hour answered all of my questions. I have been with Chase since before it took over Washington Mutual. Never have I received this kind of customer service before. Kudos to Mitzi you bring value to my relationship with First Tech.
My wife and I have been working with Vantana Cornick in Seattle for a few years. She has been very responsive and attentive. We do most of our backing online, and she has provided awesome support to process our financial needs 100% accurate every time.
Very friendly, helpful and efficient customer service. Issue with an incorrect deposit Resolved quickly.
Collin was extremely helpful getting me a new debit card,printing back statements and with an address change. Great customer service!
I am located in Pittsburgh and since July I am living in the US. I came from Brazil. The support and assistance provided by Jake Stone has been great since the moment I reached him out to open the account, to get information about debit card, credit card, loan, etc. Everything has been done remotely through emails and calls. Jake always responds quickly and with the right information. It has been a great support the one provided by Jake. I really appreciated it. It has been a great support the one provided by Jake. I really appreciated it.
First Tech CU employees, like Michelle, are the reason I have been a member for 30+ years. Whether I’m in a branch, communicating by email or text or phone, I have never had a negative interaction. They are always helpful, and like a dog with a bone, they never give up until their customers are happy and satisfied with the product or service they provide.
The representative was exceptionally helpful!! She understood my needs and helped me through each step until everything was to my satisfaction, she also offered banking products that we do not currently have with them.
Rose. The customer service rep from Sacramento helped me greatly She is an asset to your organization
Best Customer Service Experience! Mikey R. was absolutely AMAZING! He went above and beyond. He provided tips and advice and I truly can't thank him enough!
nelson was very nice and helped me with changing my personal information over the phone :-). super quick and easy!
The customer service was great! I got to chat with a human after the chatbot couldn't understand the complexity of my question. They quickly resolved my issue and saved me a lot of time!
Sophia Freedman is also helpful with everything I need. She is so happy and I’m grateful to always get her help .
A Very kind Lady took my call. She was so Patient & Helpful. A very kind Lad. Thank You April Hager
Customer support was absolutely amazing. She understood my situation right away and jumped straight into fixing things. She asked thoughtful questions, brought humor into the moment, and somehow managed to help me tackle two other issues I’d been avoiding for months. I never once felt judged or foolish—she made everything feel easy. Her curiosity and willingness to go deeper helped me finally clear out two old, moldy tasks from my list. She’s a gem. It’s great to have a financial institution with great customer service!
Jake Stone provided clear and consistent support throughout my cashier’s check process. He explained the delivery and signature requirements, promptly responded when I encountered difficulty with the UPS digital signature, and provided alternative contact information so I could continue resolving the issue. He also followed up after the envelope was delivered and communicated with patience, professionalism, and attention to detail throughout the process. As someone completing a relocation to the United States, I especially appreciated the clarity and reassurance he provided. His assistance made a complicated and time-sensitive process much easier to manage. I am very grateful for his support and would gladly work with him again.
She was wonderful at looking into the details to help me understand basic and complex finances
I had a debit card issue and a credit card question. Frank Lee was able to help with all of it. He was a pleasure speaking with and I left the conversation confident and my needs met. He was knowledgeable and overall great customer service. Thank you, Frank.
Great service and friendly staff. I called in for an account question and was provided with some additional information. I had no idea Apple Wallet was now supported directly from the app. Thank you!
Lillian, ask good questions, updated our account and ordered new checks. Couldn’t be happier with Lillian’s professional but friendly help.
276 reviews matching
Advance America
Kovo
Tower Loan
aven.com
Digital Federal Credit Union
Upstart
Happen Bank
S & H CONSULTANTS