Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.I really love First Tech Fed customer service. I always get a person with a strong command of english and knowledgeable about First Tech and its products. Today was no exception: Drew Peters quickly understood a variety of issues we were having with our accounts and quickly rectified them.
Selena was helpful getting me back into my account after I locked myself out. She also walked me through other credit card details and FAQ’s. She took the time to get me accurate answers, was patient, friendly, professional and knowledgeable. She understood what I needed and resolved my issues quickly and effectively. It was a pleasure working with Selena today. Thank you Selena and thank you, First Tech!
The person that helped me made it great! Michael walked me through the whole digital banking account set up and explained the website after I had logged in. Had I known it was so easy I would have done it sooner.
Very helpful information, pleasant conversation, and I was able to resolve the issue quickly. Thanks for the assistance.
Yolanda Rodríguez Silva . Was great, help me Thanks
All of my questions were answered and all issues were resolved. Very impressed.
Excellent customer service with Tyler Simpson. He listened carefully snd was able to find a solution for me. Very happy customer!
Bri did a great job answering my questions, being super polite, and recognizing that I was qualifying for a higher yield savings account. Well done!
Jeanne Lascano made replacing my card a nearly painless experience. Excellent service and very quick. So happy First Tech is my bank.
Tisha from First tech was very very helpful. Resolved and very polite and fast customer service
I have had nothing but excellent experience working with Ranu Lamba. She is extremely experienced, very quick on response and friendly. She takes care of all banking needs and gives suggestions too.
Yolanda Rodriguez Silva was great! Quick, thorough and clear communication. Great service!
The service representative was very professional. The information was outstanding. They made me feel safe warm and like I was Family. Thank you.
Stephanie was very friendly, helpful and professional. She made sure to check in with me while I was on hold, and she answered all my questions and concerns. I really appreciated how patient she was even though I asked the same question over and over and asked for clarification. She also helped make the process of opening an account flow very smoothly by starting the application for me, and sending me an email/link so that I could finish the rest. She gave me a wonderful customer service experience especially first thing in the morning. Thank you!
Khalia was very well-spoken, kind, and personable. She was able to help me with maximum efficiency and my call was less than 10 minutes as she was able to resolve my issue quickly. 10/10 customer service!!
It was quick and easy. The agent was super friendly!
Good, friendly, professional, and responsive staff.
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