Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
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Is First Tech legit?
First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step.
Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.
What people say
R
RL · 2 reviews · Experienced 2026-07-30 ·
★★★★★
This is a terrible bank
This is a terrible bank. They hide information, mislead customers, and deliver awful service.
Once you deposit money here, you are hit with endless hidden rules, including restrictive daily and weekly limits. To make matters worse, their own customer service representative explicitly told me that an EFT transfer can take almost a week to settle.
When I initiated a transfer on Thursday, the rep rudely informed me it wouldn't reach Interactive Brokers (IBKR) until the following Wednesday. Because I was facing a time-sensitive margin call, I had to move money from Fidelity instead—which cleared to IBKR in just three hours.
Customer service was completely rude and unhelpful about the entire situation. Holding onto customer funds for as long as possible is a terrible way to do business. Thanks for teaching me a hard lesson—I will not be using this bank again.
L
Laura McMullen · 1 review · Experienced 2026-07-31 ·
★★★★★
Bri was very patient and polite
Bri was very patient and polite. She also taught me to use the APP more efficiently so I can solve issues myself using the app.
C
Christian · 1 review · Experienced 2026-08-01 ·
★★★★★
My agent was Nicole
My agent was Nicole. I was involved with customer service for over ten years and with major companies so I have a deep understanding of the business. Nicole was personable, highly professional and patient. She assisted me with every question I had, walked me through the resolutions, all to my satisfaction and made me welcomed. Recommend her for recognition and a raise/ promotion. ( I supervised a team of 14 agents)
Thanks for the outstanding customer service.
Christian
Cheyenne Sigman was very helpful and patient. She guided us through complicated banking issues that we were unfamiliar with. She is by far the best customer service rep that we have talked with over the phone
Amanda is the best. She's kind, knowledgeable and goes out of her way to help. She just makes suggestions, then you make up your own mind of the path forward, no pressure. She brought up things I hadn't thought of that will help my money work for me. And, I didn't even want to meet. I went because I should and it was well worth my while.
The representative was pleasant and patient in walking me through getting back into my online account. She stayed with me on the phone through the entire process.
J
Jonathan Ramirez · 1 review · Experienced 2026-07-31 ·
★★★★★
Great experience with Jose Flores
Great experience with Jose Flores, he showed me various ways to make a payments also how
To pay off the principal. Great experience over all
D
David Ramírez · 1 review · Experienced 2026-07-31 ·
★★★★★
Krishna help me a lot with all my questions and unlock my account
Krishna help me a lot with all my Questions, he solve all my inquietudes in a professional, kind a pattience way!
I feel very confortable with the support that i receive :D
S
Sarah Shaar · 3 reviews · Experienced 2026-07-31 ·
★★★★★
Josh has been super helpful to me about…
Josh has been super helpfil to me about disputes and gettong a new card!
He's hot great customer service skills:listening, empathy, and action.
Thanks so much Josh!
Roeschan Rux helped me open two CD's over the phone because I had my savings tied up in trust. She was knowledgeable, pleasant and efficient. I've been a member since 1973 and have always had good customer service, but Ro went above and beyond what I expected and it was the first time I got everything I needed accomplished in less than 30 minutes. Five stars for Ro!
Working with Matthew was SO helpful! He patiently walked me through the issue I was having with registration. He also provided me information I will need in the near future. So easy now! I'm excited to be a member now of First Tech Credit Union and discover all they have to offer.
D
Daniel · 2 reviews · Experienced 2026-07-28 ·
★★★★★
I spoke with Stephanie
I spoke with Stephanie, she was extremely polite and very helpful. She made my experience very pleasant. Thank you Stephanie
S
Stuart Teo · 1 review · Experienced 2026-07-28 ·
★★★★★
Been a member since Addision Avenue…
Been a member since Addision Avenue FCU. Even though 1st Tech is the result of mergers, it has continued to provide great member service.
Frank was the person we spoke with and he was very thorough in helping us and kind. Every staff member we’ve spoken with from First Tech has been great. We have had a couple of times when my card identity was stolen and the bank reached out to me before I even knew about it and they shut it down immediately. They are so on top of it. The money that was trying to be stolen never left my account. Both times were from gas stations using Bluetooth, be careful where you pump!
J
Jen Lapietro · 1 review · Experienced 2026-07-15 ·
★★★★★
Raymond was so patient and helpful
Raymond was so patient. I hadn't logged into my account for 16 years because I forgot my username. I tried so many times to work with the customer reps before; and they wouldn't help me. I would need to go to one of their offices at least 7.5 hours away. So Raymond walked me through getting my account up and running again. It took awhile with all of verifications - which are great for security. Raymond was so patient and helpful - greatest customer supoort representative ever. Thank you Raymond.
Reply from First Tech2026-07-16
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
B
Barbara Hobbs · 1 review · Experienced 2026-07-14 ·
★★★★★
Ro was extremely helpful
Ro was extremely helpful and very polite. I needed to update my account with a POD person. She researched it and provided a form to me by email for me to send in because I am in a different state. She also walked me through the bank site to also assign a beneficiary to my accounts. I really appreciated her assistance and great customer service attitude. It is so missing with so many other companies. Just one of the reasons I stay with First Tech even though there are no CU branches or ATM's for 50 miles of home.
Reply from First Tech2026-07-15
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
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