Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.Nat was very helpful with my issue and provided excellent customer service! I was nervous about a financial transaction, and she totally put me at ease by instantly resolving the situation. Hopefully I will have the pleasure of working with Nat in the future.
There customer service was very helpful and knowledgeable .
I was traveling for work and needed to withdraw a large amount of cash. Shari R greatly facilitated the process- talking me through the different options and where to find the relevant info on the First Tech site, as well as initiating a request for a limited-time higher withdrawal amount. She also took the time to explain the Rewards Checking account to me, citing how many times in the past months I had met the eligibility requirements. I'd spoken to a couple of other reps about it before, but was never fully convinced of the benefits of switching until Shari explained them to me, then easily helped me switch over the phone. Thanks for the excellent service!
Jess helped me figure out the app and using Zelle! I am a senior and really appreciate the patience and helpfulness of my Oakridge Branch. Jess is kind and has excellent social and technical skills! A huge blessing for me! Thanks, Iris
The representative from First Tech Federal Credit Union, Marissa Acosta, was absolutely wonderful. We went over several things that I wanted to take care of and find out about. She spent a lot of time helping me. It was a pleasure working with her. We resolved all the things I needed to do.
Had a sudden card issue! Called in to FIRSTTECHFED, Jose Flores, who was very professional and helped identify the underlying issue fairly quickly. Proceeded to explain what had happened and how to correct. Problem resolved.
Great customer service skills. Agent went above and beyond to ensure all of my questions and needs were met.
What a great experience I had with my First Tech rep today. I have been with First Tech for many years and stay because of the help I always receive.
True customer centricity in the business processes and customer service. I received a call to alert fraudulent activity on my account and then support for effortless closing the compromised account and opening new ones by Michelle L. truly exceeded my expectations. Excellent process and people in action!!
Staff was efficient and friendly. They got us moved into a better account quickly and without fuss.
Josh Turner was very friendly & helpful in getting my issue resolved. He checked my charge card issues & explained what would occur next. Much appreciated his friendliness & help.
I had an extremely disappointing experience. I was approved and submitted every document that was requested within the deadline. After waiting, I was told they never received my documents and that I would have to submit a brand-new application instead of resolving the issue. The customer service was rude, dismissive, and completely unhelpful. No one took the time to investigate what happened or offer a solution. Instead, I was told to start over, which means another hard inquiry on my credit report through no fault of my own. This experience has been frustrating and unfair. I did everything I was asked to do, yet I am being penalized because of their poor handling of my application. I would not recommend this company to anyone based on how I was treated and how they handled my account.
Anthony was a pleasure to work with. He listened well to my questions and addressed each one. He phoned me back within minutes of our first call to provide a very useful update. I appreciate his professionalism and follow through.
Jeanne L was phenomenal. She addressed my concerns quickly and made sure I had an answer before getting off the phone. She thoroughly explained my options and the best part is the call was a short one in my books. Thank you so much for your help and being such a great company.
I called for an issue with debit cards for new account and she was so kind and helpful. It is so nice getting through to an actual human so quickly especially one as kind and helpful. It was wonderful to chat as she helped quickly resolve my issue and explain things to me. Thank you for amazing customer service.
I have been with First Tech over 30 years and always been very happy. I'm not sure if it was the last merger, but things have really gone downhill. I've had so many issues with my credit card. 2 weeks ago it put up some flag on a purchase requiring me to use my phone number. I'm always diligent about keeping my account up to date. The phone number they were using had been disabled 10 years earlier. I spent a very long time on the phone getting it sorted and they admitted it was their fault. Tonight I wasn't able to use the same card for a small on line purchase. It's a Saturday night and I got through to after hours. I was told that for security reasons they had to validate it was really me and that I'd have to call back during business hours to do that. I used to be able to take care of issues whenever they happened. Obviously I want my account to be secure and appreciate the diligence but this is ridiculous! Twice in a month! I have not had any issues with any type of theft on my card. This could even be dangerous. Imagine if you were traveling in the US or internationally and you couldn't get this resolved unless it was Monday through Friday from 8 to 5? It's beyond ridiculous. I was able to use my debit card to complete the purchase. I guess First Tech cares about security on my credit card, but doesn't care about security on my debit card? Makes absolutely no sense.
She helped me understand what was going on
In this latest bid to offload First Tech so the CEO can bail with a super payout. We were promised certain capabilities and support of these pre-existing transfers but all mine have FAILED for the past 2 months. After multiple of my sent emails I asked for and was promised a SENIOR MANAGER call back to explain the latest status, instead I got an associate that spewed old data and basically saying that I should have known better. I am disgusted with First Tech and tired of getting half baked CEOs that simply want to merge and bail with an inappropriately large payout. I absolutely do not recommend this business to anyone.
Good communication. Easy to work with and pay online through the app
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