Not-for-profit, member-owned, and committed to your financial wellbeing.First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way. Why choose First Tech? One of the largest credit unions in the country Money.com’s Best Credit Unions for three years running (2022-2024) 2022 American Banker Best Customer Experience (4th in the nation) A CNN Best Home Improvement Loan pick for fast funding (February 2024) Best Health Savings Accounts by Forbes (February 2024) Best Small Personal Loans for fast funding by CNN (February 2024) ConvenienceAccess your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.InnovationFirst Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.AdvocacyAs a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.ServiceOur members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.SecurityFirst Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.Make an appointmentAbout usCommunity commitmentContact
Written by the business, not verified by us.First Tech (www.firsttechfed.com) has a 4.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for providing exceptional support, resolving complex issues efficiently, and going above and beyond to ensure satisfaction. People deeply appreciate the friendly and knowledgeable team members who patiently take extra time to explain various financial options clearly and guide them through every step. Some reviewers were not happy with occasional long phone wait times, communication errors such as wrong contact details, and unhelpful interactions during sensitive account matters. A few consumers also noted technical glitches with transactions or website processing that required additional assistance.
Auto-generated from all reviews of this business. For reference only.I am writing to commend Nuria Hernandez for her exceptional assistance today. I called regarding unauthorized charges on my card, and she immediately helped me with the dispute process, canceled my debit card, and issued a new one. Her efficiency, professionalism, and kindness impressed me throughout the process. She is a wonderful asset to your institution, and I wanted to share my sincere appreciation for her outstanding service.
Yolanda Very Courteous and helpful and was truly joy to speak with.
I needed to call the customer service line to update information and confirm my loan info. Roeschan Rux helped me and made sure to check all of my concerns and I was left feeling a lot better and had all my questions answered.
The application process went very well, and proceeded fairly quickly. Options were clearly listed, and good advice for my needs was provided. Can definitely recommend for home loans.
Frank helped me make my payment, after being locked out of system. He answered my questions about a future car loan. He was a pleasure to speak with.
the rep who helped me was supper patient, clear in her instructions, addressed all my questions and solved all the issues during ONE call
I had a great experience with Jeanine during my recent customer service call. She was friendly, professional, and genuinely helpful. She took the time to listen to my questions, explained everything clearly, and made sure my concerns were addressed. It was refreshing to receive such courteous and efficient service. I really appreciate the positive experience and excellent customer service.
Cheyenne S. really did an exceptional job. She helped me identify a problem I was having, figured out why it was happening, and walked me through the process I needed to take to resolve the problem. As a result, I went from wanting to cancel my account to really appreciate that I had the account. Thank you, Cheyenne and First Tech!
Front desk receptionist was helpful directing me, and Nathan was pleasant and direct and easy to understand. I left feeling as if I wasted no time, and all questions I had were answered. Great experience.
Great customer service. I met with Christopher Ray to learn about the products available to me as part of the Premier program. He suggested a few changes to my accounts and assisted me with setting up a new CD.
Teshia Nelson was very helpful with our signing up my daughter for mobile banking! It wasn't working and she came to a solution that allowed us to log in! Thank you very much for the help!
I called because I had received an email from First Tech with instructions I couldn't follow. My account on the internet didn't show the pages mentioned in the email. Elese answered my call. She was understanding, considerate, and professional. She took the time to get ahold of the email I'd gotten, walked through it with me, and researched a solution. She also looked at my account and noticed something new that I could do to increase my dividends. She went beyond what I had called for.
We were in the midst of communication with a credit card scammer and called First Tech. Matthew took our call and helped us clear up the entire mess. (Fortunately, we did not give out too much info). Matthew was very easy to talk with and took his time explaining the situation and our options. He helped us get everything fixed/corrected in record time!
Cheyene was very personable, patient and easy to understand. She helped me re-set my new last name on my checking account and clarified a deposit that reflected a current glitch (a 2013 deposit was showing up today) she also explained how I could change my savings accounts to reward savings which I will do soon. It was such a nice experience to speak with someone who was patient and who took time to review my finances. Thank you, Eileen
Very helpful and professional, not common anymore nowaday
The woman who helped me did a great job handling it in a timely manner with a great attitude
I called customer service, at First Tech Federal Credit Union, and Josh, was very knowledgeable, helpful, and was able to help me with my questions. He even gave me his email to contact him if I needed more help. I appreciated his awesome customer service and am happy that I have been banking with First Tech since 2005.
Speaking with Nelson, my representative was kind and understanding. He actually went above and beyond to help me with my accounts. He walked me through everything step by step. Keep up the great work.
Marissa was very knowledgeable and helpful.
Khalia was great, very helpful with what I needed and had a great attitude working with throughout our call, I'm sure I'll need to call back and hope I can work with her again!
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