Joshua T was helpful
Joshua T was helpful, friendly, and polite! Separate isaue: The letter I received regarding a CD, however, was incorrect, misleading, and quite concerning. Instead of saying, “Your request regarding this account has been processed; the info below shows its new status”—because no request had been made when it was mailed out, so nothing could have been processed—what it should’ve said is, “Your CD matures today; if you take no action within ten (10) days, the info below shows what its new status will be.” That would’ve been not incorrect, not misleading, and not concerning…all of which I assume is still what FTCU strives for. 🙂