Totally Incompetent
**Adobe lost years of my signed business documents and templates, then stopped responding** Adobe Acrobat Sign has been an absolute disaster for my business. I used Adobe’s e-signature services for years for signed business documents and reusable templates. These are not casual files or minor convenience features. They are business records, signed agreements, and working templates that I relied on to operate my company. After attempting to use or upgrade the service, Adobe’s account system created a conflict between an existing Acrobat Sign account and a new business account. What should have been a simple administrative issue turned into hours of circular login screens, failed redirects, profile conflicts, “contact your administrator” messages even though I am the sole administrator and only user, and support representatives who could not fix the problem. The result is indefensible: Adobe lost access to years of my signed documents and templates. Their own support admitted they no longer had access to them. After that, they stopped answering. I have now spent hours dealing with Adobe over a problem their own system created, and I still do not have my signed documents, my templates, or even a functioning ability to create new templates. This is not merely inconvenient. This is direct interference with a business. Adobe sells Acrobat Sign as a business document and e-signature platform. Businesses use it for legally significant signed records. Losing access to years of signed documents and templates is not a minor technical glitch. It is a catastrophic failure of a service that is supposed to be trusted with important records. Adobe’s product structure is a confusing mess: Acrobat, Acrobat Sign, Acrobat Pro, Acrobat Studio, Admin Console, personal profiles, business profiles, old Sign accounts, new Sign accounts, and account migration screens that fail. Each part points somewhere else, and nobody at Adobe seems able or willing to take responsibility when the system breaks. The worst part is the indifference. After wasting my time for hours, Adobe admitted they no longer had access to my signed documents and then stopped responding. That is not customer support. That is abandonment. I would strongly caution any business against relying on Adobe Acrobat Sign for important signed records or reusable contract templates. Do not assume Adobe will preserve your documents. Do not assume you will keep access to your templates. Do not assume support will fix the problem if their account system breaks. Based on my experience, Adobe can lose access to years of signed business documents and then simply leave you stranded. For a company handling signed business documents, this is beyond unacceptable.