Made it right
March 18th 2025, had an issue with the booking and was charged an additional $300.00 after I reached out within minutes of an error on the booking. RailNinja has made it right after several months. Many have had great reviews from the onset. It took someone to look at my initial review to come back to me with a resolve. I thank RailNinja for reevaluating the situation. If I may suggest, this should be handled on a case to case basis at time of concern being brought up to staff. Policies are great to have but there are some exceptions to the rules.