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JB

United States

1 Reviews
1 Reads
1 Useful

1 review

Flaxmaker

I don't care how cute you think the suits are. Just don't!

I ordered two swim suit sets on 2/15/26. As of 4/5, I have received one of them, didn't care for the quality, and have tried numerous times via email to initiate a return. They respond, but not to that question. All I need is a US address (which their website claims they have), and they refuse to answer. I have also tried on three occasions so far to cancel the rest of the order that somehow hasn't shipped after 1.5 months, and they didn't respond to two emails about that either. Just this morning, after receiving another email not addressing my questions, and after I had asked for the order to be cancelled twice, I received a shipping notification. I'll have to refuse the package and probably initiate a claim with my credit card company. What a waste of time. Flaxmaker Swim is provides horrible customer service and tries to make it look like they're responsive. It's customer gaslighting at it's worst.

2026-04-05Helpful 1