The customer service representative was…
The customer service representative was fine. However, what I despise from Trademark Engine is that they 'gave' me a "free 3-month trial" to their 'Trademark Monitoring subscription service" for $199 per quarter. I processed 6 trademarks with them this year. They make it impossible to cancel what you DID NOT order through their portal, saying you must call to STOP the subscription you did not order and do not want (in our case). This upsell mentality is deeply-engrained in their service sales processes - and I despise it. Even when I called (from Europe) to cancel, the rep was still trying to upsell me. Luckily they "cancelled" my "subscriptions" during the call, so it is settled. I will likely look elsewhere for future trademark services.