Awful services, awful products, really impolite employees
I bought a defect cell phone from Windtre Saluzzo. I moved to Trapani shortly after. I went to Windtre store to replace the cell phone or get the money back. I was told that the cell phone could be returned only in Saluzzo within 7 days after purchasing it. I was socked about it. The only solution was to go to Electrica Cicala, Trapani. Unfortunately, they don't provide a cell phone during the repairing time. 60% of the given and written information provided by the employees from Trapani office was wrong. It is written that the cell phone must be returned in 15 days. After 21 days I went to the office and I realized that nothing was done to the cell phone. WhatsApp contact and email address were incorrect, both employees were mocking me and threatened that my cell can be held for 2 months or it can be returned as soon as possible without being repaired. I was told something and something else was done. I called Custer service Xiaomi, Italy, pressed the complaints number 4. They refused to file a complaint even though after one month, I still don't have my cell phone. I don't think that it was repaired and it was returned to me as the employees probably want to give me a lesson. I can't believe how they have a job. The ones from Xiaomi as well as they were obligated to register the complaint. 2 of them refused saying that the cell phone was fixed. It's illegal as according to its rules and regulations, the cell phone must be returned in 15 days. Awful services. Bit saying the cell phone isn't great at all! No idea what's happened with my cell. Unfortunately, they can say and do whatever they want as they aren't afraid of anything. They asked me what laws say that they need to register the complaint. They are obligated to give a number and an official answer.