Waisted over a Month and NO ONE CARED
I was excited to order seats to get my van customized. I called on 9-21-2020 and talked to Zach. I told him all of my deadlines the first of the year. He told me, based on getting my order in now, we can have delivered by the end of the year with no problems. I placed my $4,228.78 order with Zach on 9-21-2020 very excited to get my CUSTOM seats. I called on 11/4/2020 to check on the status, I told you I was excited. When I called I was told that the delivery date was moved to 2/9/2021. This was not acceptable. I called and escalated to supervisor and was told, "This is the date and it might get moved back further." This was not acceptable so I instructed them to cancel my order. They told me this was due to covid and getting parts in was not happening. I called other companies that make custom seats that are just like the ones that Shop4Seats sells. They are having NO issues getting parts in and my seats are ordered with another company. I waisted over a month and NO ONE CARED. I even OFFERD TO PAY MORE to get the order processed quicker. They refused. They returned my money, but I will NEVER consider them based on NOT having the Customer Service to care about peoples time, and the SALES rep just says things to get the order to get paid. IF you have time to WAIT with no limits they may be the best company in the world to use, but if you are in a hurry then I would consider shopping around more. ALL The advertisements and "BIG LIGHTS" are not worth the disappointment. UPDATE: I get 20 calls a day on my phone and my voicemail is always working. YOU have my cell phone number, feel free to call, text or email. YOU HAVE DONE NONE OF THE ABOVE> TRY AGAIN With that excuse. 11-24-2020. UPDATE 11-30-2020: Still no phone call from them based on "We would really like to talk to you about this." Like I said in the review, if you have time to wait, then they may be the best out there, however it's my opinion to shop around and make sure you KNOW what you are getting and DON'T be in a HURRY with Shop 4 Seats. UPDATE 2-4-21 Still NO phone call from them who said "we would really like to talk to you about this" Oh well. OTHER COMPANY has already delivered my seats faster than they said they would and ALL IS GREAT! Make sure to really shop around and read ALL the reviews of these BIG SHINY LIGHTS companies. Update 2-4-21 PT 2 Got a call today and I explained my side of the "SALES" that needed to be changed in the future. She stated she would look into it. I wish she would have got my case before this ALL happen, but things happen. Brian