Megan is so friendly and helpful!
Megan sent me a copy of my receipt from '21 even before I was finished telling her about our unfortunate motorhome fire. She was amazing.
About Shop4Seats
Data updated- Website
- shop4seats.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 49% (21/43)
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About this business
Shop4Seats is your premium stop for RV, van, and automotive seating. Our company is located on Euclid St. in sunny La Habra, California, where we custom-make each seat to the highest standards. With low prices, fast shipping, a huge array of products, and outstanding customer service, Shop4Seats is a leader in the industry. We are proud of the work we do, and maintain a solid commitment to exceed expectations with each and every order. Call us at 1-800-454-1801, and one of our customer service representatives will help guide you to the perfect seat for your vehicle.
Written by the business, not verified by us.Is Shop4Seats legit?
Shop4Seats (shop4seats.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 49% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-27.
What people say
Great customer service and product.
All new furniture
I replaced all the furniture in my motorhome with shop4Seats furnishings. I received the shipment quickly and it was packed well. The quality exceeded my expectations.
Megan Moore was extremely professional…
Megan Moore was extremely professional and handled the issue very quickly and effortlessly!
Had an issue with the dinette table…
Had an issue with the dinette table with the mounting hardware. In turn it damaged the top of the table. Call today 22 June and spoke with Megan. A pleasure to deal with, she took care of my issue. Great customer service skills.
We bought captains chairs that we…
We bought captains chairs that we thought would be real leather. They are NOT. Then in spite of that, we needed to match the captains chairs, so we bought the matching dinette set of cushions. Then, again to match, we bought the matching electric recliners. Not only are the recliners uncomfortable, but the electric controls failed in less than one year, and even though shop4seats is replacing the controls (in the backs of the recliners) it will be more than 8 weeks before they can ship the replacements, at exactly the time when we use the RV the most. DON'T DEAL WITH THESE PEOPLE! It is a rip-off from start to finish!
Customer Satisfaction
Order was missing a part that I paid for, contacted support and received compensation.
We had an issue with damage to a sofa…
We had an issue with damage to a sofa recliner. I spoke with Manny Gonzales and he promptly took care of it. I would highly recommend this company in the future.
Exceptional customer service.
I ordered a recliner loveseat combination and it was delivered on a Thursday. I unboxed it on Saturday to find that there were issues with the love seat, specifically The flip up feature for the reading light, the hinges of a broke and we had some slight tear issues with the backs of the seat. Having said all, that one would think that I would not give them five stars. But here's the rest of the story. So today which is Monday. I gave them a call and spoke to Megan Moore. I am completely impressed with her level of customer service. After I called her she sent me a link and I sent her the pictures within 20 minutes. She's calling me back with a resolution that was completely satisfactory. Therefore, she saved this review from being a possible 2 or three star. Again outstanding customer service.
I will never purchase from Shop4seats…
I will never purchase from Shop4seats again because of Richard. He is the face of the company for me. I am writing to express my deep dissatisfaction with the service I received from one of your representatives, Richard. I have been a loyal customer and have spent approximately $7,000 with your company to date, including a recent transaction exceeding $4,200. Unfortunately, my recent experience has left me very disappointed. My order was delivered late and placed in the wrong location. I had specifically requested a call prior to delivery, but no such call was made. This resulted in undue stress, as the delivery blocked my wife's side of the garage, effectively trapping her in her car. When I raised this complaint with Richard, instead of an apology, I was met with a dismissive response about a restocking fee and a remark deflecting responsibility to the delivery company you use. I made it clear that, as the company providing the service, you have a duty to address such issues with your contractors to avoid inconveniencing your customers. Joseph, on the other hand, provided excellent service and was a stark contrast to Richard. Given this experience, I am reluctant to continue doing business with Shop4Seats while Richard remains with the company. I strongly suggest that Richard undergo sensitivity and customer service training to improve his approach and understanding of customer concerns. I hope you will take this feedback seriously and work towards improving your customer service standards.
Waiting to give final rating - presently 1
Presently a 1 rating unless they stop providing me with false information about shipping my $2k+ order. Agent at ext 130, said the item is in stock and will ship the next day with confirmation of tracking number. Next day came and passed. Followed up, requested updated status, received the same feedback that item is in stock and will ship that day later that day - it did not ship. Third try calling back again and they said it will ship tomorrow the next day, it’s been 6 days since placing the order. I hope it does ship. If not, we’ll be requesting a full 100% refund for misleading sales information.
All new RV interior package
We ordered new captains chairs, recliners, and a dinette to update our new to us coach. Our order was happily received ahead of the estimated date. Installation has been pretty straight forward. I had 1 question that was answered by a quick, & friendly phone call, and was resolved within 2 minutes. From ordering to the install support, they made this as easy as possible to update our RV. We're pleased with the quality of their products, their response to "get things right", and our decision to purchase from them. Almost forgot, they were flexable and tailored our package to exactly what we needed. If I had to do it again, I wouldn't hesitate to shop with them.
We purchased a sofa bed
We purchased a sofa bed. Upon arrival, we notice a defect in one of the colors of the material. We notified Shop4seats as soon as we noticed it. After communicating the issue to the Shop4seats staff. That is when the excellent service started. Regina, Richard, and Manny worked together on replacing the entire sofa bed. We can't express more admiration for this company and its staff. We will definitely do more business with Shop4seats in the near future. We will also highly recommend Shop4seats to our friends and the entire RV community that we travel with. Thank you once more to Richard, Ragina, and Manny. RV Furniture and accessories these days are very expensive, but the customer service at Shop4seats is priceless. And once more THANK YOU, THANK YOU, THANK YOU.
Can't thank Manny enough for his time…
Can't thank Manny enough for his time and help in getting a new table top for our dinette We didn't care for the original laminate so we needed a new table top. He made it happen quick and easy!! Thank you again Manny!
Great customer service …
After opening the box with my new truck seats for the first time, I found a slight amount of damage (the packaging was excellent and I believe the damage was from mishandling by the carrier). I contacted Megan in customer service and after sending a few pictures in, she started a replacement part on its way. Very refreshing to have a quick customer service response and resolution within a few hours. Excellent service by Megan and Shop4seats.
Great service.
Received a new unit and the first trip…
Received a new unit and the first trip out the recliner had a failure. Stuck in the reclined position I was unable to close the motorhome up for travel. Spoke with manny who properly diagnosed the issue and I was able to close the chair. He had the replacement part shipped right after our call and I received confirmation of the order. Thank you Manny for your assistance great customer care.
The customer service was excellent great customer support
The customer service was excellent. They got a hold of us for shipping details and were able to provide extra info about our order. It’s so nice not to deal with a bot but a real person. I feel confident that any issues when our chairs arrive will be dealt with promptly. We are very happy with the product and service.
Correct replacement part
Manuel made sure the part that we received in error was replaced with the correct part.
Best furniture and great experience
Great ordering experience with Bob and Megan was fabulous in making things right with a freight accident. I would order from them again in a heartbeat! Awesome furniture by the way. Superior to everything else we have seen.
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