Shop4Seats is your premium stop for RV, van, and automotive seating. Our company is located on Euclid St. in sunny La Habra, California, where we custom-make each seat to the highest standards. With low prices, fast shipping, a huge array of products, and outstanding customer service, Shop4Seats is a leader in the industry. We are proud of the work we do, and maintain a solid commitment to exceed expectations with each and every order. Call us at 1-800-454-1801, and one of our customer service representatives will help guide you to the perfect seat for your vehicle.
Written by the business, not verified by us.
Is Shop4Seats legit?
Shop4Seats (shop4seats.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 49% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-27.
I placed an order in March of 2021 and was surprised to find out they wouldn't be shipped until August, but decided to wait. I had read several good reviews. I came back online and found all these horror stories, but decided to wait. I'm glad I did. My seats shipped on the day I was told they would and when they arrived there was minor damage to a couple of boxes, but have found nothing wrong with the seats. They are fantastic. Will I order from them again? Probably not. I don't want to wait two months when they take my cash within minutes.
I placed a few orders with them and spent a lot of money there. However on my last order when the captain chair finally arrived after being on back order the box look like it went through World War 3. Upon unpackaging it we noticed a tear in the seat. I sent an email to them about it and never heard anything back. I was able to get a local business to repair the tear for $100. Had shop4seats taken care of this I would have given then 5 stars despite being expensive and shipping was an insane amount.
Seats look great otherwise.
Reply from Shop4Seats2021-09-03
Hi! Sean A Bear. We can still take care of this for you. Please call us at 800-454-1801 and ask to speak with Lynn and she will find a way to make it right for you!
Quite simply one of the worst experiences I've endured in retail.
Order 536333. Placed on 4/22/2021 receive a call from 'customer support' on 6/23/2021 stating the options I choose that were offered on their website for my chair order were all the sudden no longer available. Their provider is no longer providing power seat frames. I spoke to megan (who was very helpful) and executed a full refund. Through another supplier I was able to myself source the power base that were 'no longer being manufactured' by shop4seats' provider. I called back customer service hoping to be connected with megan.... nope no such luck, instead I'm connected with Mr. Very Rude himself Richard.
Explained to Richard, I found a power base, and is it possible to halt the refund? He stated the "refund could not be stopped". I asked "if I place another order, will I lose my place in line, and have to wait ANOTHER 2 months for you guys to start my order?" Nope! You'll wait another 2 months.
If you like giving folks an intrest free loan. Then shop4seats.com is the place for you. If you go to there website today, power seats are still available for their seats, even though their 'supplier' has stopped 'making them'
Reply from Shop4Seats2021-09-03
Thank you for taking my call and explaining the way the situation happened. I am very sorry that happened the way that it did. Thank you for your insight and feedback. It was helpful and much appreciated.
I place an order for almost $6500 from Shop4Seats on 01/28/2021 with an expected ship date of 06/16/2021. I received no update or revised ETA. I called on 6/1/2021 and was told the current ship date was 6/17/2021. I called on 6/18 when I received no email of shipment and was told by the woman I talked to that she had to contact the warehouse and would call me back. This did not happen. I called again on 6/1/2021 and now being told the ship date has been revised to 7/16/2021. All this without any notice for the company. This is a poor way to do business and falls in line with most of the other reviews I have been reading.
Reply from Shop4Seats2021-06-19
Hello Dean-
Thank you for the feedback. We do apologize for the delay. There is only one item causing the delay. It is due to a vendor shortage. If you would like to split ship the order, we can certainly do that as well. Please give us a call at 800-454-1801 and we would very happy to assist further.
Delivery date 5 month + delayed. No Refund offered.
I recomment to buy your items somewhere else. Very pure customer service. Ordered my RV furnature 5 month ago. Order was promised to ship no later then 3 weeks. They wanted payment at time of order. Idem numerous time delate shipment. 5 month later and order still has not shipped. No good explanation, and no updates as promised. No refund offered.
Reply from Shop4Seats2021-06-10
Thank you for the feedback. The item was made to order and all made to order items have a lead time and are paid up front. We always do our best to provide updates and respond to all customer inquiries.
Hello, This review is to give some hope to those waiting on their order. I ordered my seats November 19, 2020.
They actually arrived after 4 ship date up dates. I received them on May 18, 2021! They will eventually arrive i assume. Mine did anyway!! They look good but too late to install before we leave on vacation!!
UPDATE:
After opening and inspecting the new seats I found a couple of huge issues! I have responded to the co. And their response was:
Hi Don,
We received your inquiry and believe it would be a lot easier to send chair back for us to repair them versus waiting 5-6 months for a replacement on them.
We are sending over a return FedEx label with instructions on what to do next.
You should receive that within 24-48 hours.
Regards,
Customer Support Team
My response was:
Hi,
I ordered and paid almost $5,000.00 for 2 seats on November 19th 2020. I was given a ship date approximately 3.5 months from the date of order. They arrived 6 months to the day! When I unboxed them There were a couple of staple holes in the back of the driver seat. The passenger seat also had an issue. The electric foot rest would only open about an inch or so and jam! So both seats have issues! I was charged $250 for the freight of shipping them to me. Your resolution to my situation is to package them up and return them to you for repair. Why were they not fully inspected prior to shipping them. It surely isn’t because you were rushed to ship them. I have a much better resolution! Refund me $500.00 (which is what you will pay for shipping) and I will have a local upholstery shop make the repairs. I am in no way qualified to or have materials needed to ship these seats back to your facility. I also don’t have 6 months to wait for repairs and return ship. If you do not have my credit card information on file. Please call me and I will give you that information for my refund.
Looking forward to hearing from you soon!
Don Goff
Let’s see what they do to reconcile their damaged products!
Update: I got a phone call and an email response the next day! They were prompt to respond to my review and to refund me the $500. Not sure if this will cover the repairs but extremely happy to have resolved this so quickly!
Reply from Shop4Seats2021-06-08
Our Response is:
Yes, we will be delighted to issue a refund of $500. We even called you today to get the credit card so we can take care of it for you. We are honest and kind people that do everything we can to treat customer's properly and be respectful. We hope our customers would do the same in return. It has been a pleasure serving you and doing everything we can to make your day better!
Another one. Ordered in February, supposed to ship in March. Nope. pushed back 4x and they just pushed it back another month... yet NOTHING on the website about delays and the rep said they are taking new orders everyday. Why?? You know you have an issue but say you care about the customers yet continue to take orders? Terrible.
Reply from Shop4Seats2021-05-04
Hello Sean!
Thank you for your feedback. We do apologize if there was a delay. This delay has made us on happy as well. Unfortunately, it was a vendor delay. They are the ones that pushed it out another month and it is one of those things that as a retailer we have no control over. But we are still very sorry and we did go ahead and issue a refund as per your request. Have a very wonderful day.
I had read the reviews for this company and went ahead an ordered 2 Captain Chairs on 12.8.2020. Scheduled delivery 4.23.2021. They were shipped 4.12.2021. They were shipped across country to Florida and as badly as the boxes looked, they were packed well and undamaged. The seats look and feel great. My only complaint is they leave off one arm rest for shipping. That would not be a big deal if they would at least put the hole in the material where the armrest goes. They know where the hole should be, the buyer has to guess by feel. Overall I am pleased with this purchase.
Just like everyone else on here I'm getting the runaround. Promises to ship and still no delivery. I've been waiting 4 months! Time to cancel my order and stop believing their lies. Everyone to report this sham of a company to BBB!
Reply from Shop4Seats2021-04-09
Hello Zack Zackz- Thank you for your feedback. For the last year there have been delays within manufacturing, supply procurement and even shipping. We are working to make sure all orders are completed as quickly as possible. Please contact our customer service Manager, Lynn Meza- so we can better assist.
I'm still getting the run around. On shipment of my order. I put the order in Oct. 2020. All I ordered is a swivel base for a van seat. If I knew it was going to take 6 months. I never would have purchased from them. You should advise customers of poor service before ordering.
Reply from Shop4Seats2021-03-05
Hello and thank you for your feedback. Your order shipped today and you should be receiving an email with the tracking information. Customer Service is number one for us and we always do everything we can resolve all issues and concerns.
Ordered a love seat that was $1300.00 took 8 months to build and many phone calls. When we finally received the couch it was the wrong color we ordered. I would not do Business or recommend this company. Order Number 501703.
Reply from Shop4Seats2021-01-30
Thank you for your feedback. We did offer to pick up and refund or you could keep with a 50% discount, and you did choose the latter. We apologize for any inconvenience that may have occurred. Of course we never like to see comments like these. It is feedback such as yours that propels us to work smarter and solve these issues. We appreciate and value your comments.
To update my comment below... We received a call today from the head of customer service. We were informed there would be no cancellation/restocking fee and that fee would only be for items already in manufacturing. She also explained the issue with the long delay. I am upgrading my initial review from a 1 star to a 4 star based on the exceptional customer service realized in resolving our issue within hours of submitting our concerns.
We made a large purchase yesterday. Today we received a email stating the shipping date will be in June. Seriously..... NOW they are wanting to charge a 7% fee for cancelling within 48 hours. DO NOT BUY FROM THEM. Dishonest not to inform customers before purchase of a 5 month delay in shipping. Contrary to what they stated, we did not order a custom piece but one package direct from their website. RUN AWAY...DO NOT BUY...
Took my money, kept promising delivery. Very bad Customer Service.
Took my order for Swivel Seat Bases on August 2020, and I still have not received it as of January 27, 2021. They kept promising delivery, and kept pushing the date back. Finally decided to cancel when I was told the ship date will be March 29, 2021. I was told they were going to ship January 18th, February 4th, then February 5th, and now March 29th. Ridiculous customer service and I will never buy anything from this place again.
Reply from Shop4Seats2021-01-28
Thank you for your feedback. We are sad that this did not work out. We apologize for any inconvenience that may have occurred. Of course we never like to see comments like these. But we understand and we want to learn from our mistakes and do better. It is feedback such as yours that propels us to work smarter and solve these issues. We appreciate and value your comments.
We ordered our couch and love seat and waited 6 months for it to be delivered. So we have been using it since Oct 2019, hoping that it would wear in a little. Has not happened! This is the worse sitting furniture we have ever owned! The couch is as hard as a brick and sits like one, ordered the under couch storage, what a joke! You cannot open it without holding the seat part of the couch up. Hard to hold up and open, oh and you also cannot close it without holding the seat up. It’s not easy to hold it up at the same time as trying to open or close the drawer. If you have the couch made into a bed, you cannot sit on the front edge, the couch Tips over, no support to hold it up. The love seat— it is so soft that when you sit down on it, you sink in. Making it very hard to get up, not mention it’s very uncomfortable, no support in your back, it will not stay back,push back to recline and as soon as you relax, well back you go to a sitting position! And better have strong fingers to open the recliners, they are super tight. We ordered two more of the trays for the couch arms. They arrived with a protective plastic cover over them, which was good, but they put the cup holders down on top of the cover and super glued the cup holder in place. No way to get it off over the cup holder. I called and complained, they were nice and said they would ship new ones to us. That was in November, still have not received them, it 7 January 2021 now. So please don’t waste your money. Don’t buy anything sight unseen. You will be very sorry if you do business with this company.
Reply from Shop4Seats2021-01-08
Hi Larry and thank you your feedback. We do have a replacement order and it will be shipped by the end of January. Our customer support manager Lynn has called and left you a message so she can help resolve this issue for you. We are very dedicated to our customers and want to everything we can to make sure our customers are satisfied.
WORST customer service ever. Save the time, headache, and money and buy elsewhere. I can honestly say, I have NEVER dealt with a company as bad as this one.
Reply from Shop4Seats2021-01-08
Hi Kevin! Thank you for the feedback. Our customer support manager has a left a voicemail for you. She is hoping to speak with you to help resolve your concerns. We always want to do everything we can help and satisfy our customers to the best of our ability. Nothing is more important than customer satisfaction.
We ordered two barrel chairs on 8/1/2020. Was told because of the COVID-19 it would take until10/12/2020. I thought that was a long time but ok lots of things are a little slower. On 10/2/2020 I was sent an email delaying them again until 11/25/2020. Was told they would be shipped on that date. Today is 11/30/2020 and I haven’t heard a word. I have tried calling 9 times over 3 working days. Letting it ring between 20 to 30 minutes.with no one answering .
I have bought over two thousand dollars worth of seats and sofas from these guys for a Ford E350 extended van that came with no installion instructions. When I called them to see if they could send me instructions for the quick release sofa bed hardware/installation they said they couldn’t help me. Pretty crappy customer service. They told me to call an RV sales place to see if they could help me. Pretty lame!
I placed my order in June. It’s now November (5 months later) and they still haven’t sent me anything. They will not return my emails and no one answers the phone. I am incredibly disappointed. Even more so disappointing is the fact that they have responded to other people’s complaints on here but mine still go unanswered. This is unexceptable. Glad I paid with American Express as they have promised to refund my money.
UPDATE: Since responding, shop4seats has still done nothing to contact me. Yet they continue to spam my email frequently with their “Black Friday extended sale”. IF YOU ARE SO BACKED UP WHY ARE YOU STILL TAKING ORDERS!?!
Reply from Shop4Seats2020-11-28
We are here to help. We are so very sorry for the delay from the manufacturer and we wish that none of us were in this horrible situation. We always try to right by our customers even in the most difficult of times.
I ordered a Monaco Double Recliner on 9/14/2020. I was told it would ship between 9 and 12 weeks. The conformation I received stated an estimated ship date of 12/14/2020.
Subsequently, I called and emailed twice the first week of November for a order status update. No response. On November 17, I called and was told my ship date had been moved back to January 29, 2021.
The following day I called and canceled my order. They agreed to send an email receipt of refund within 24 hours. We'll see.
My one star rating is based on how they handled my order from day one. In my first telephone conversation with Shop4Seats I was told 7 to 9 weeks. When I ordered the recliner three days later I was told 9 to 12 weeks. When I last inquired yesterday I was told 18 weeks. Is there a pattern here?
I understand the impact Covid-19 has had on businesses. I get it. Orders will take longer than normal. But as a business they have a professional obligation to be up front about how long it will take to deliver their product. They should know their production times under the circumstances. I paid the full amount for the recliner up front in good faith believing they would deliver on time. Didn't happen.
I was told by a customer rep they were back logged because they had received so many orders they could not keep up with production. Wow! Good for you. My question, why would you take more orders than you can fill when you have no idea how long it will take to fill those orders (especially when the customer is paying upfront?)
In conclusion, I have read they make a quality product which is great. However, in my opinion, being able to service that product is just as important. Sitting on a customer's money for months is bad business. I recommend to anyone who is considering purchasing from Shop4Seats to really consider if it is worth it to loan you money interest free to a company that does not know when you product will be ready.
Good luck.
Reply from Shop4Seats2020-11-28
We are so very sorry for the delays. Many industries have been affected by the delay in receiving materials, shipping delays and changing restrictions and requirements due to COVID. We are all working diligently to service our customers. We take pride being honest and as helpful as possible.
I was excited to order seats to get my van customized. I called on 9-21-2020 and talked to Zach. I told him all of my deadlines the first of the year. He told me, based on getting my order in now, we can have delivered by the end of the year with no problems. I placed my $4,228.78 order with Zach on 9-21-2020 very excited to get my CUSTOM seats. I called on 11/4/2020 to check on the status, I told you I was excited. When I called I was told that the delivery date was moved to 2/9/2021. This was not acceptable. I called and escalated to supervisor and was told, "This is the date and it might get moved back further." This was not acceptable so I instructed them to cancel my order. They told me this was due to covid and getting parts in was not happening. I called other companies that make custom seats that are just like the ones that Shop4Seats sells. They are having NO issues getting parts in and my seats are ordered with another company. I waisted over a month and NO ONE CARED. I even OFFERD TO PAY MORE to get the order processed quicker. They refused. They returned my money, but I will NEVER consider them based on NOT having the Customer Service to care about peoples time, and the SALES rep just says things to get the order to get paid. IF you have time to WAIT with no limits they may be the best company in the world to use, but if you are in a hurry then I would consider shopping around more. ALL The advertisements and "BIG LIGHTS" are not worth the disappointment.
UPDATE: I get 20 calls a day on my phone and my voicemail is always working. YOU have my cell phone number, feel free to call, text or email. YOU HAVE DONE NONE OF THE ABOVE> TRY AGAIN With that excuse. 11-24-2020.
UPDATE 11-30-2020: Still no phone call from them based on "We would really like to talk to you about this." Like I said in the review, if you have time to wait, then they may be the best out there, however it's my opinion to shop around and make sure you KNOW what you are getting and DON'T be in a HURRY with Shop 4 Seats.
UPDATE 2-4-21 Still NO phone call from them who said "we would really like to talk to you about this" Oh well. OTHER COMPANY has already delivered my seats faster than they said they would and ALL IS GREAT! Make sure to really shop around and read ALL the reviews of these BIG SHINY LIGHTS companies.
Update 2-4-21 PT 2 Got a call today and I explained my side of the "SALES" that needed to be changed in the future. She stated she would look into it. I wish she would have got my case before this ALL happen, but things happen. Brian
Reply from Shop4Seats2020-11-17
UPDATE: Thank you for feedback and for taking my call today. I appreciate your time. Thank you for your honesty and candidness and being the kind of customer any company would love to have. It is comments like yours that propel us to being better and learning more everyday. We wish you much success and happiness in all of your endeavors.
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