Shop4Seats is your premium stop for RV, van, and automotive seating. Our company is located on Euclid St. in sunny La Habra, California, where we custom-make each seat to the highest standards. With low prices, fast shipping, a huge array of products, and outstanding customer service, Shop4Seats is a leader in the industry. We are proud of the work we do, and maintain a solid commitment to exceed expectations with each and every order. Call us at 1-800-454-1801, and one of our customer service representatives will help guide you to the perfect seat for your vehicle.
Written by the business, not verified by us.
Is Shop4Seats legit?
Shop4Seats (shop4seats.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 49% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-27.
Furniture now received! Smooth transaction thanks to Joseph! Want to order and pick up furniture on Monday - why is it so hard?
Update!
Contacted Joseph who was very efficient and helpful!
He managed to organize the furniture to be available Monday at “will call” as requested. Pick up was very smooth and look forward to seeing the furniture in place.
Before.
I explained to Clara I wanted furniture that was available and did not have to wait for months. She sent me specific quote for which meant I had to wait at least 12 weeks. I did want a queen sofa bed, but did not want to wait and that was not made clear to me. As I didn't feel she was totally straight with me,
I called back today to order furniture from someone different. Spoke to Zach and it appears I couldn't do something simple such as order my furniture today to pick up on Monday. (We went round in circles for 30 minutes on the phone) but by then it was too late to order as 4pm. I just want to order around 4k worth of furniture, pick up at either Santa Fe or La Harbor on Monday at 'will call" Wouldn't you think that would be easy??? Nope...not possible apparently...
I ordered (and paid for) a set of bench seats for the dinette in my motorcoach on September 9th, 2022.
I was given an expected ship date of February 6th, 2023.
Clara has provided exceptional customer service, above and beyond expectations. Kudos Clara!
I'll comment again on the product after I receive my order. The only complaint I had was paying 100% of the price with the order, 50% non-refundable would have been okay... however since these are custom orders, I understand their position ... just don't like it.
Everybody wants three things:
1.) Good (quality product and/or service)
2.) Fast (timely fulfillment)
3.) Cheap (good value for the money)
In my experience you can only ever get two out of the three... so pick your two... and shut up.
S**t happens. It's how it handled that matters. It sounds like they do a pretty good of job with that.
I'll let you know more in February.
My customer rep was Brittany, she was fantastic!! She double checked everything to make sure I was getting the correct items. She was professional, polite , and very sweet. Great job !!
Customer service is terrible. Believe it!!!
Safety is my concern. I ordered 2 captains chairs. The cog opposite the handle that is used to move the seat forward and back DOES NOT ENGAGE. Therefore only one side is holding the seat from moving forward or rearward in an emergency situation. I'm sure I'm not the only one that received these unsafe seats check yours. A supervisor was supposed to call me but I haven't received a call. I think I'll contact the D.O.T. to see if they can start recall proceedings.
Reply from Shop4Seats2022-09-14
Hello Mr. Spring. My name is the Richard, I am the customer service supervisor. I apologize you did not receive a call back. I will be calling you shortly. I informed the rep you spoke to, to let you know we would be sending you the 2nd spring you thought was missing per your concern. With the part being sent out to you, I did not think you would still require the phone call. Again I apologize. I want you assure you that the seat you received is correct. It is designed and tested this way. Only one slide track will engage and lock. Once your seat is mounted, your seat will lock in place securely. Again, they have been tested. With that being said 2 springs, one for each chair will be sent to you. Thank you and have a nice day.
We have owned our Qualitex DeLeon recliners for two years. We just recently noticed there was peeling and cracking on the arms/back/seat of these recliners. I thought it was “leather” due to the mention of “Deluxe Leather” and reached out to a leather restoration company. Their response surprised me telling me that this is vinyl…we also purchased a protection policy that declined our request for repair stating that I did not report it within the 30 day period. Very disappointed, still looking for some feedback from either Shop4Seats or Qualitex.
Expect a 5 month wait after you pay. They disclose this!!! Worth the wait. Superb quality, exceptional customer service. I haven't got the 3rd part of my shipment yet, but I am thrilled with what I did get.
So I had a terrible time I talked to Bob Alex and some other people and then I finally talked to Tesha and I take back all the bad things I said about the company as long as you talk to Tasha you can buy something anybody else forget it
I purchased an entire new set of furniture for my RV including captains chairs, sofa, and dinette. The order took over 4.5 months for them to build, and when I went to pick it up from will call, one of the dinette pieces was torn all down one seam. At first I was told it would be fixed immediately and then shipped out - to no it will take up to another 4 months to get - to we've fixed it and will ship it immediately. They supposedly fixed it over a week ago but still haven't shipped it out, and they haven't offered any other resolution or price reduction, etc. for a mistake on their end, not mine. On a positive note, it does appear that the quality of the other pieces are top notch, so if you can wait for half a year to get new furniture and are prepared for weak customer service, the overall price can't be beat.
I ordered two bench seats in Jan 2022. I was told the delivery would not be til Jun 2022. So now June has come and I have called 5 times in the last 2 weeks to try to get the status of my order and can't seem to get any information on my order. Not happy at all !!!!!!!
Well, order put in sept. 2021. Got a ship date for two weeks. After 2 weeks called and they said date was now jan 2022. Jan 2022 got almost whole order. Called Feb 2022 and told I would get it march 9. 3/16 I called and now they are saying it will be July. WHAT A WASTE!! Nice stuff but now worth this much trouble. They got paid in sept. 2021. Customer service told me to call sales, they are attempting to help. Can not under stand why it takes so long and can't get any info. VERY UNHAPPY!!!!
My original order was placed on 4/20/21. After placing the order I noticed the seat adapters were taken off the internet order. Called the next morning and was told it would be added. Received a confirmation email that morning with an estimated arrival of 9/7. Received the order a couple of weeks after that date without the adapter. Called next morning and asked how to operate the manual lumbar and order the adapters and was told it would be shipped after the weekend. As for the lumbar support, I don't think it has it. There is nothing to adjust it. The confirmation email for the adapter said 10/18. After two weeks, contacted them to find out when, and was given a date of 3/14/22. Skip ahead to today 3/5/22, received the final piece yesterday. Installation was typical of aftermarket products. I had to stretch one of the brackets to line it up with the factory holes in the floor, drill the seat bracket to accept the screws, shim the overall width to fit the floor, and adapt the seat belt buckles to the frame. The seats bolted right up to the seat frame. Overall, the quality is nice. The stitching looks great, the fabric is stretched perfectly, they are very comfortable. I would have given them more stars if I received everything I ordered (lumbar support) and the seat frame fit the truck perfectly. Would I buy it again, yes.
If I could give zero stars I would. I ordered a swivel seat for my drivers side, they sent the passenger side. I did get a return label easily and swapped it out for the right part. I received the same passenger side today. Wasted all that time when I could have ordered somewhere else.
Please read and believe all reviews on extremely long deliveries, shipments not being delivered as promised, no updates, poor customer service, etc. it’s all true, go to another vendor. This company is very unreliable and unprofessional. I will be requesting a refund shortly. They aren’t even accredited by BBB and I’m sure from my experience and reading other reviews, it’s for good reason!!!
The one star, is for the sales line answering, because purchased updates line surely won’t answer!
Update: 20 week delivery (okay, custom, take the time), but quick to throw out supply chain issues, sure ride that excuse. Supply chain issues, do not push back deliveries, in one to two day intervals (multiple times), when you had 20 weeks.
Reply from Shop4Seats2021-12-15
UPDATE- Please contact Lynn at 800-454-1801. She is looking forward to helping resolve this for you.
Hello Customer. Thank you for the feedback. We do apologize for the lead time. The current state of supply chain problems combined with longer shipping time frames has made this all the more difficult for our customers and for us to navigate. We are an honest and reputable company with dedicated employees that work diligently to insure our products are made with quality. Please contact us at 800-454-1801 and ask to speak with Lynn. She will be able to help resolve your concerns.
Same as the other reviews below mine.
Bought a seat on 6/30, was informed it would be shipped by 11/16. Haven’t heard from Shop4Seats by that deadline so I called, and that’s when I realized this company doesn’t care about customer service. After several failed attempts reaching their phone number, zero emails answered, I got to talk to Amanda and to Lynn, and none were able to definitely answer when my purchased item would be shipped. I got a few new deadlines (11/30, 12/3… I’m writing this on12/6) that came and went. I got a verbal confirmation from Amanda that my seat would be shipping by last week’s Friday and lo an behold, it’s Monday afternoon, I already called twice and got the little easy listening hold music for 20 minutes, and I have no tracking number, no confirmation, nothing.
To this day I can’t shake off the feeling that there simply is no seat. I’m getting ready to contact my credit card carrier and start the refund process unilaterally.
Update, same day: after close to one hour on hold I got to speak with Amanda who dismissed my concerns for a more proactive communication. I asked why isn’t anyone answering my emails, or keeping me updated regarding the so many exceptions, and it didn’t seem to communicate any real importance. I could tell I was being put on speakerphone; she went on to say “your voice sounds distant.” I called her out on this infamous tactic. I was told the item has not shipped and that in 24-48 hours I’ll be getting a call from the production manager… that’s remarkably disappointing.
Reply from Shop4Seats2021-12-07
Hello Mario- Thank you for the feedback and bringing this to our attention. Our goal is to always treat customers fairly and do the right thing. In saying that, can you please call 800-454-1801 and ask to speak with Lynn. She will be your personal concierge and can navigate this with you and for you.
Similar to all the other reviews. I made an online purchase of an rv captain's chair on 6/2/21. It is a "made-to-order" product so it was not due to ship until 10/19/21.
10/19/21 came and went with no notification. on 10/20/21 I called in and spoke with customer support. They were friendly and told me they would get with the production manager and find out when it will ship. They told me they would email me the new ship date in the morning. I did receive a new ship date of 11/4/21 the next morning.
11/4/21 also came and went without notification. I was unable to call back until 11/8/21 and left a message. No callback. on 11/11/21 I called again and spoke a different customer service person. They told me the same thing about contacting production team and told me they would email me another ship date. I did not receive the new ship date until 11/17/21. The new ship date was 11/29/21.
Today is 11/29/21 and as of end of day I have received no information from Shop4seats. I am furious now but after reading these reviews I am not surprised. If I don't have a shipping confirmation by morning I will be demanding a refund.
Reply from Shop4Seats2021-12-02
Thank you for feedback. We are so very sorry that your experience has been less than anything from perfect. Your order has already shipped, but please reach out to Lynn at 800-454-1801. She would like to hear more about the experience and find a way to resolve your concerns.
Ordered RV Captain’s Chairs June 3; told they would ship in 4 months. Called in mid October for a status update; told they would ship 10/20. Called on October 28th, no answer and finally went to voicemail where I left a message. Did not receive a callback. I called again and spoke with Kasem, he said he would get back to me via email with a status report. I had to follow up again two days later and was told again I would receive an email regarding the shipping date. I did receive an email 11/4 saying our seats would ship on 11/14. Also on 11/4 I received a shipping notice from FedEx saying the delivery would be the 6th. The seats arrived and are beautiful! Unfortunately, one of them has power lumbar and the controls do not have a switch for power lumbar! The wires for the lumbar support are there, just no control switch! I started the entire call and email procedure again. Eventually, I spoke with Kasem and emailed the photos of the incorrect controls and he assured me it would be handled immediately. That was several days ago. I have made calls, left messages and emailed and received no response. Truthful communication is a requirement of customer service. It is not too much to expect a call back or email outlining what the company is doing to rectify their mistake. If I do not get satisfaction this week, I will contact my bank and file a claim with them for the cost of the lumbar support along with the price to have the proper controls made locally. I have had tremendous success with my bank handling these type of situations; it pays to use my credit card. They always take care of things immediately. Unlike shop4seats.
Reply from Shop4Seats2021-12-03
Thank you for the feedback. I appreciate that you took time to speak with me so I can help with the issue. We always do our best to take care of our customers.
Horrible customer service and in my opinion deceptive.
Ordered seats for my 1998 GMC in April 2021 and after placing the order was sent an email stating ship date in August 2021 (this should have been disclosed prior to them charging my card the full amount in April 2021). In June 2021 was called and informed by the company that the power base was no longer available and order was changed to reflect the non power base. Ship date in August passed with no shipping notification, so I called them for an update. New ship date of September 2021. Seats arrived in October 2021 with not mounting brackets (these were the one I ordered, but they said were no longer available, they were to exchange them for the non-powered brackets/base). I called Lynn and was told they were sorry and would send them out on Monday. I have called several times over the last 30 days and given a new ship date each time. Basically I have very expensive seats with no way to install them and no customer service to correct the issue. To add insult to injury, the three seats do not match with the center seat having a different color accent from the other two seats. I sent an e-mail with pictures to them last week and guess what...No response. I am truly sorry I ever did business with his company.
UPDATE 11/18/2021
They responded to this online complaint asking me to call them and discuss the issue.. No thanks, they have my phone number and email address, I don't have time to sit on hold for two more hours. I have called them over a dozen times and sent e-mails about my complaints directly to their customer service address. I received the brackets a few days ago, but they have still not bothered to follow-up with me about the delay and mismatched seats.
Reply from Shop4Seats2021-11-17
Hello Ryan- Would you mind contacting Lynn at 800-454-1801 so she can continue to help resolve this for you? We want to make sure this is 100% taken care of for you.
I placed an order back at the end of June over the phone, I was told the items would be here the first of November. I am just trying to get an update on the status of my order, I never received a confirmation email or number. I have been calling 800-454-1801 for over a week and all I get is a busy signal. After seeing all the negative reviews I am a little insecure about my order.
Reply from Shop4Seats2021-10-13
Hi James- Can you please reach out to Lynn at 562-393-5134? I would love to assist you with your order.
I placed a phone order gave them my truck make, model, and year. I understood the long lead time about 5 months. I call to check on the order and they forgot to put in production causing a month delay. I received the seat with the adapter that does not fit the truck. Have been working with Richard Valdez to get resolved. He told me he checked with the production team and confirmed I received the wrong adapter kit and would have to purchase another and would be transferred to Patty. Patty would call me. I have not received a call and have had to bug Richard to get patty's phone number. I called and left message no return call. Called today her mailbox full. I wonder if this is going to take another 5 months to get the right adapter. Currently would not recommend this company to anyone and do not like to right reviews. Future customers know
Reply from Shop4Seats2021-10-08
Thank you for the feedback. We always want to learn more so we can be better. Lynn has been trying to contact and left 2 messages. She will be calling you again within 24 hours and will be resolving your concerns.
I previously posted a review about a set of seats which I bought from Shop4seats back in April of this year (2021) where I shared that the delivery of my seats had been delayed a number of times and that the communication from the company had been a bit lacking. And then once my seats arrived there was some damage to one of the assemblies (an aesthetic piece on the middle seat of a set of pick up truck seats).
It was a bit of a frustrating experience, however, very shortly after posting the review I received notification from Lynn at Shop4seats indicating I would hear from her within 24 hours and I am pleased to report that I did.
Lynn was very concerned that I was happy with my purchase and said that if I was ok with using the seat as is (and I am), she could offer a refund for that particular seat which roughly equated to a 1/3rd rebate from the original purchase price. And to be clear, this wasn't credit toward a future purchase, it was an ACTUAL refund for the current.
She and I had a very professional conversation and we discussed ways Shop4seats could improve the customer service communication. I believe that Lynn is sincere in her concern and will do whatever is in her power to make those improvements come to pass.
So, in this context, I am happy to report that I would feel good about making future purchases with this company!
Reply from Shop4Seats2021-10-06
Hello Tom. Thank you for your feedback. We do take every opportunity to understand what we can do better- we strive to learn more everyday. Lynn from our customer service team will be calling tomorrow. She will be resolving all of your concerns and issues.
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