Professional response from Lynn at Shop4seats
I previously posted a review about a set of seats which I bought from Shop4seats back in April of this year (2021) where I shared that the delivery of my seats had been delayed a number of times and that the communication from the company had been a bit lacking. And then once my seats arrived there was some damage to one of the assemblies (an aesthetic piece on the middle seat of a set of pick up truck seats). It was a bit of a frustrating experience, however, very shortly after posting the review I received notification from Lynn at Shop4seats indicating I would hear from her within 24 hours and I am pleased to report that I did. Lynn was very concerned that I was happy with my purchase and said that if I was ok with using the seat as is (and I am), she could offer a refund for that particular seat which roughly equated to a 1/3rd rebate from the original purchase price. And to be clear, this wasn't credit toward a future purchase, it was an ACTUAL refund for the current. She and I had a very professional conversation and we discussed ways Shop4seats could improve the customer service communication. I believe that Lynn is sincere in her concern and will do whatever is in her power to make those improvements come to pass. So, in this context, I am happy to report that I would feel good about making future purchases with this company!