Lack of Communication
Ordered RV Captain’s Chairs June 3; told they would ship in 4 months. Called in mid October for a status update; told they would ship 10/20. Called on October 28th, no answer and finally went to voicemail where I left a message. Did not receive a callback. I called again and spoke with Kasem, he said he would get back to me via email with a status report. I had to follow up again two days later and was told again I would receive an email regarding the shipping date. I did receive an email 11/4 saying our seats would ship on 11/14. Also on 11/4 I received a shipping notice from FedEx saying the delivery would be the 6th. The seats arrived and are beautiful! Unfortunately, one of them has power lumbar and the controls do not have a switch for power lumbar! The wires for the lumbar support are there, just no control switch! I started the entire call and email procedure again. Eventually, I spoke with Kasem and emailed the photos of the incorrect controls and he assured me it would be handled immediately. That was several days ago. I have made calls, left messages and emailed and received no response. Truthful communication is a requirement of customer service. It is not too much to expect a call back or email outlining what the company is doing to rectify their mistake. If I do not get satisfaction this week, I will contact my bank and file a claim with them for the cost of the lumbar support along with the price to have the proper controls made locally. I have had tremendous success with my bank handling these type of situations; it pays to use my credit card. They always take care of things immediately. Unlike shop4seats.