Awful experience, never again
This is just a short summary of what happend over the 5 weeks period, but after numerous emails, calls and online chats, Nike is saying the refund will not be issued to me on a product I have succesfully returned to them and on top of that, they could not even give a proper or believable explanation, as to why. They will not speak to me anymore and are saying that the case is closed and the decision is final... during the whole process, the responses were extremely slow and vague and only came after I chased them to ask what is going / asked for a refund many days after the product reached their warehouse. The final nail in the coffin was getting an 'explanation' after +20 days to say that the box had reached their warehouse empty and this was not communicated to me previously somehow as they were just going in circles. In fact, I was just receiving AI generated responses a lot of the time, they have provided wrong order numbers in emails, incomplete information, generic answers previously and the whole customer service experience was just awful. I have never had anything similar happen to me in the past with anyone and did not expect that this can happen with what seems a reputable company like Nike. Never buying anything from them ever in my life and I used to like their trainers.... but this was just insane how they could do that and get away with it.