Terrible Customer Service and Communication
Terrible customer service I ordered a ring costing over €500. The order was accepted, my Gran Canaria delivery address was accepted, and my credit card was charged immediately. Then… complete silence for three weeks. No updates, no phone number, no working customer service email, and no way to contact them through their platform. After three weeks, I was finally told they cannot deliver to the Canary Islands. Why accept the order and take over €500 if you cannot deliver there? This should have been made clear before taking my money. Extremely disappointing and unacceptable customer service. I would not recommend this company.