Customer service for the win!
Customer service had great communication and great service. I was so glad to hear my ring was under warranty!
About ŌURA
Data updated- Website
- ouraring.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 244 reviews
- Replies to negative
- 0% (0/68)
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About this business
Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
Written by the business, not verified by us.Is ŌURA legit?
ŌURA (ouraring.com) has a 3.9 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, responsive, and extremely quick to resolve issues without unnecessary delays. People also genuinely love the detailed health insights provided by the device, which help them track sleep patterns, exercise, and daily activities effortlessly over time. However, some customers also noted frustrations regarding battery life, mentioning that the device stopped holding a proper charge after roughly a year of regular use. A few reviewers additionally experienced unhelpful support interactions, noting slow response times and difficulties when trying to get timely assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Simply great!
I came asking for advice on how to solve a problem where my ring was not charging anymore. The problem was solved in very short time and the solution exceeded my expectations big time! Great product, great service!
I have had an Oura ring for about 10…
I have had an Oura ring for about 10 months and have liked the product. However, recently my ring stopped working. I contacted Oura support and, after reviewing the diagnostics from my ring, their representative confirmed that the problem was caused by an “internal issue with the ring.” The support first claimed it was outside of warranty. - which upset me since the ring was not even 1 year old and they literally market a 1 year warranty when you buy it. I fought this with a representative in their chat. To Oura's credit, the representative I spoke with was helpful and offered to make an exception and replace my Ring 4 at no cost. What bothers me is the bigger picture. These are expensive devices, and customers also pay an ongoing membership to use their full functionality. Having the hardware develop an internal failure after roughly a year does not give me much confidence in the long-term quality of the product. also, marketing a one year warranty at checout, that then is not applied at first, also left a bitter taste. Since the Ring 5 is now available, I asked whether the value of the authorized Ring 4 replacement could simply be applied toward a Ring 5, with me paying the difference. Oura said this wasn't possible. Instead, I had to choose between receiving another Ring 4 or purchasing the Ring 5 separately. I was ultimately offered a $75 discount toward a new Ring 5. I appreciate the support representative trying to help, but I'm disappointed with Oura as a product and with the policy surrounding a device that Oura itself confirmed had suffered an internal failure. For a premium wearable at this price point - particularly one tied to an ongoing paid membership - I expect the hardware to last considerably longer than this. I'm giving Oura another chance with the Ring 5, but this experience has made me seriously question whether I'll remain an Oura customer long term. If the new ring develops similar reliability issues, I will be moving to another platform.
One of the best customer service…
One of the best customer service experiences I’ve had. I bought my Oura Ring about a year ago and recently started having some issues with it. In less than 10 minutes, the ouraring team had already solved everything. They sent me a completely new ring at no cost, and it arrived the very next day. This is the kind of customer care that really makes a difference. You can truly feel when a brand values its customers and cares about their experience. So impressed.
Great customer service
I purchased an Oura Gen 3 in June 2024, with the intention of using it alongside Natural Cycles App to track my cycles. For me the activity tracking and sleep was a bonus and not something I thought i'd use, but as time progressed I used the ring to gamify improving my health. The reports generated by Oura are also incredibly insightful and useful to share with healthcare providers as evidence if ever needed. The battery life was good (I'd say at least 4 days). I had no issues with the ring until August 2026, when suddenly the ring went from 83% charge to zero overnight and would no longer charge. I used the app to speak to a virtual adviser, who was able to diagnose the ring and get me in touch with a person via email (i could have spoken to live chat within 3 mins but chose not to) within a few hours to go through next steps. The outcome was that my ring was replaced and upgraded to Gen 4 due to no Gen 3 stock. A sizing kit arrived within a couple of days (another good step in the process as my previous size would have been too big due to sensor size changes), and my ring arrived less than a week after my last ring broke. Brilliant customer service, which is aligned to what one might expect with the premium price and subscription charges.
Oura Ring 4
My first oura4 ring stealth stopped working at about the 10 month mark,, I had to contact Oura about 5 different times to get it replaced over about a week,, now my replacement is starting to chip paint after about 6 months. Little frustrating
Great Customer service
I have used a ring gen 3 Heritage for 4 years and something and I loved using the product. The battery of the first ring failed after roughly 2 years and they changed it for free even though there was no warranty anymore then when the replacement failed again after 2 years or so, they gave me a discount code of 200 euros towards a new ring so I bought a gen 5, they also gave me 3 month of membership for my trouble and it was a breeze to do all that, I didn't even complained, just told the AI assistant that it felt my ring was not holding the charge anymore and it ran diagnostics by itself, put me in contact with an agent and I had a clear solution in days. Apart from that, I feel it is always correct on sleep measurement and as I can't wear something on the wrist I love this, so light you always forget you're wearing it.
Excellent Customer Service!
Excellent Customer Service! I had an issue with my Oura Ring and was so impressed with how quickly and professionally the customer service team helped resolve it. They were responsive, knowledgeable, and genuinely committed to making sure the issue was taken care of. The entire experience was easy and stress-free. It’s refreshing to receive such great customer support. Thank you, Oura
My Oura ring just stopped working
My Oura ring just stopped working. It would not charge nothing. I called Oura. They responded at the exact time they said they would call. I thought I was going to have to jump through multiple hoops to get my ring working again. NO! They offered to send me a new ring! They said the battery failed! They also extended my subscription for 2 months for free. I really trust my Oura ring! It keeps me on track with my sleep my exercise and my well being! I never thought I would depend on it that much! Worth every cent! Great company! Get yourself one and see!!!
I had ordered the wrong size of ring
I had ordered the wrong size of ring. Went to the website, chatted with Finn the AI bot, few seconds later I was connected to an agent in my country (ON A SUNDAY!) and few minutes after that we agreed on how to exchange the ring. Smoothest after sales service
Great customer service and great…
Great customer service and great product. Love that they don't share your data, I'd rather be a paying customer than be the product (aka free smart ring companies sell your data). Would recommend Oura to anyone looking for sleep metrics in a smart ring
I was very pleased with my interaction…
I was very pleased with my interaction with Emily at Oura customer service. I had emailed to ask if it was possible to exchange my ring for a smaller size even though I was 4 days over the 30 day exchange limit. Due to medical issues I was unable to get it returned within the time frame. I explained what had happened and she was more than happy to accommodate this request. I have heart issues and this ring has been instrumental in helping me manage my issues (as a complement not a replacement to my medical team). So I thank Emily and the team for their humanism in this corporate world of capitalism.
**Four-month-old premium Ceramic ring…
**Four-month-old premium Ceramic ring cracked. Oura wouldn't even repair it when I offered to pay.** I activated my Oura Ring 4 Ceramic in January 2026. Approximately four months later, in May, I accidentally knocked it against a door during normal everyday wear and the ceramic exterior cracked. The impact was relatively minor and the electronics continued working. I contacted Oura and was completely honest about what happened. When they told me accidental damage wasn't covered by warranty, I accepted that. I didn't demand a free replacement. I asked if I could PAY Oura to repair the ceramic exterior. Oura told me it does not repair this physical damage and cannot replace just the ceramic shell. For a premium Ceramic wearable with a regular price of $499, designed to remain on your hand throughout everyday life, I find that after-sales proposition astonishing. Had I known before purchasing that damage to the premium ceramic exterior could leave me with no repair option whatsoever, even at my own expense, I would not have bought the Ceramic model. What changed my perspective even further was researching other Ceramic customers' experiences. I found multiple Ceramic owners publicly reporting cracked rings followed by replacements from Oura. Most strikingly, I found a customer who explicitly reported falling hands-first onto concrete and breaking their Ceramic ring. Oura Social Care publicly took the case into warranty handling, and the customer subsequently reported that Oura sent them a new ring. I cannot understand why that accidental Ceramic fracture resulted in a replacement while my approximately four-month-old ring, damaged after a substantially less severe knock against a door, was simply categorized as accidental damage with no repair solution. I've now formally escalated my case and requested a replacement. This experience has already caused me to move to WHOOP rather than purchase another Oura. I will update this review with Oura's response to my escalation, including if they resolve the situation appropriately.
Great customer service
My Oura Ring Gen3, which I bought in 2023 and was working great, had the battery expand. Unfortunately I couldn't get a replacement as it is well out of the warranty period. But the great team behind customer service handled the issue very quickly and very kindly and gave me a very advantageous option to continue my journey with Oura.
The ring is an excellent tool for…
The ring is an excellent tool for tracking your health, and it's better than any watch. Great design and thoughtful features!
The service provided under the warranty…
The service provided under the warranty claim has been unbelievably fast and efficient. I am still waiting to receive the replacement, but so far the experience has been excellent. I hope everything goes smoothly once the replacement arrives. Thank you for the outstanding support.
Don’t buy
DAY AFTER DAY, STILL NO REAL RESPONSE Absolutely unacceptable customer service. I have been trying to get in contact with Oura since FRIDAY regarding my nearly $500 purchase, and I am still waiting for meaningful communication and answers about my order. Think about that: a company can take nearly $500 from a customer immediately, but when that same customer has a problem, suddenly getting in contact with someone becomes an ordeal. I also selected EXPEDITED SHIPPING. Meanwhile, I have checked the website by simulating new purchases, and I have seen REGULAR SHIPPING estimates for newer orders that make me seriously question what I paid expedited shipping for in the first place. But the shipping delay isn’t even my biggest complaint anymore. THE LACK OF CUSTOMER SERVICE IS. There is no quick, convenient way to reach someone and get an issue handled. I’ve been trying since Friday. For a company selling products that can cost hundreds of dollars, that is disgraceful. Customers shouldn’t have to chase a company for days just to get basic answers about their own money and their own order. So at this point, I will continue documenting my experience and posting an updated complaint/review each day until someone from this company finally contacts me and addresses my order. DAY 1. DAY 2. DAY 3. However long it takes. If Oura doesn’t want customers publicly documenting terrible service, then provide the customer service people expect after spending nearly $500. I’m not asking for special treatment. I’M ASKING FOR SOMEONE TO RESPOND. You took my money on Friday. I’ve been trying to get answers since Friday. It’s now a new week and I’m STILL chasing your company. Potential customers deserve to know what the experience can be like AFTER Oura gets your money.
Oura : kind and compassionate not just brand
After losing our home to fire we were displaced in temporary housing. My Oura ring was delivered to the uninhabitable home. Workers were at the house working but no ring was found. We reported it to police but had no expectation it would be recovered. I called Oura to explain what had happen and although they had no obligation to replace, decided to compassionately offer a replacement being kind and thoughtful about our recent loss. I was so impressed with their kindness. We are grateful and Oura fans for life.
My Oura ring wasn’t working contact the…
My Oura ring wasn’t working contact the support team and they tried to help me resolve this but unfortunately they couldn’t help and forwarded me onto the tec team and from start to finish they we excellent, communication was excellent and I can’t thank them enough it was my ring had failed and they are sending a replacement once again excellent customer service from all
Oura Ring genuinely changed my life
Oura Ring genuinely changed my life. For years, I thought my constant fatigue and lack of energy were personal failures — that I was simply lazy or poorly organized. Oura helped me understand my natural sleep rhythm and showed me how fragmented my sleep actually was. Most importantly, it taught me to trust how I feel instead of blaming myself. That has been incredibly valuable to me.
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