They charged me money even though I…
They charged me money even though I didn't even use their services! Fraud! I bought their ring a long time ago, but then returned it, and today they charged money from my card.
About ŌURA
Data updated- Website
- ouraring.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 244 reviews
- Replies to negative
- 0% (0/68)
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About this business
Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
Written by the business, not verified by us.Is ŌURA legit?
ŌURA (ouraring.com) has a 3.9 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, responsive, and extremely quick to resolve issues without unnecessary delays. People also genuinely love the detailed health insights provided by the device, which help them track sleep patterns, exercise, and daily activities effortlessly over time. However, some customers also noted frustrations regarding battery life, mentioning that the device stopped holding a proper charge after roughly a year of regular use. A few reviewers additionally experienced unhelpful support interactions, noting slow response times and difficulties when trying to get timely assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service is outstanding.
Customer service is outstanding. Oura went above and beyond to fix my issue with the ring's battery life. They sent out a new one right away.
Best Customer Support Ever
The product had a battery defect, but their support was incredibly attentive and thorough. This is by far the best customer service I have ever experienced.
I was a die-hard Oura fan and genuinely…
I was a die-hard Oura fan and genuinely loved my ring, which is why this experience has been so disappointing. I recommended Oura to others and really believed in the product. Unfortunately, I’ve now had three rings replaced due to battery issues, and not a single one has lasted even a full year. Oura has continued to offer replacements, which I appreciate, but after experiencing the same failure over and over, I asked for a refund rather than accepting yet another ring. I was told a refund wasn’t an option. At this point, I’ve lost confidence in the longevity and quality of the product. For something at this price point, I don’t think it’s unreasonable to expect a ring to last longer than a year—especially when the same issue has happened across multiple rings. I really wanted to remain an Oura customer because I truly loved the product when it worked. But repeatedly replacing a ring that continues to fail in the same way doesn’t feel like a real solution. After three battery failures, I wish Oura would stand behind the bigger issue and offer a refund rather than simply continuing the replacement cycle.
Great experience
My experience was so great because they provided a quick solution to my problem and got the ring within 2 days.
Above and beyond
Above and beyond! I had such a good experience with this company. The employees at the call centre are so helpful. Oura call themselves a community and now I understand and feel part of it. Thank you.
Gave my ring up - it's not worth it.
Gave my ring up. You pay a premium upfront and then get forced into a subscription to use the thing you paid for - which was already known but didn't sit right and if you don't have a subscription, the metrics are worthless. The actual accuracy is not great, this would constantly misreport movement as something else (understandable maybe as it's only a ring) and just became a nuisance that got in the way rather than supplemented my existing tracking. Build quality was fine and sturdy but easily scratched. I wouldn't bother, I'm glad I could return within the month's trial without extra charges. Purchased Oura Ring 4 in Stealth colour.
Company is a SCAM
For a product that costs around $500, I expected much better communication, transparency, and customer service when issues arise. Unfortunately, my ring was suddenly disabled without warning, and the entire experience has been extremely disappointing. Oura has lost me as a customer. What makes this even more confusing is that the ring was gifted to me and was fully active when I received it. I was able to use it and pay for a monthly subscription for over four months, so I do not understand why it was later determined that the ring should not have been active. If there was an issue with the device, why wasn’t it identified sooner, and why aren’t affected rings being returned? The AI customer service has been completely unhelpful and only offered discount codes toward purchasing another device. Why would I want to spend more money on another overpriced product after the company disabled my current ring without warning and handled the situation so poorly? The entire experience feels like a joke, and I would strongly reconsider purchasing from Oura based on how customers are treated when issues arise.
Trustpilot has been a valuable part of…
Trustpilot has been a valuable part of my Oura experience, allowing me to learn from the community, read reviews, and hear about other users’ experiences. This has helped me better understand and make the most of my Oura Ring. As for the ring itself, I have had a very positive experience, particularly in managing my sleep, monitoring my readiness, and developing healthier and more consistent sleep habits. I also regularly review the additional health data provided by the ring, which gives me useful insights into other aspects of my overall well-being. The main area for improvement, in my experience, is battery life. Unfortunately, my ring stopped working completely after about a year. However, Oura’s Customer Service was excellent—they responded promptly, resolved the issue without difficulty, and replaced the ring as it was still covered under warranty. Overall, I have been very happy with my experience and plan to continue my Oura journey. I look forward to seeing the new features and innovations Oura introduces in the future.
Training Smarter with Oura
I’ve always been in tune with my body, but in my 40’s, I’ve learned that my fitness journey requires more focus on recovery. My Oura Ring has been key in helping me understand my sleep, stress, and how they impact my daily workouts. It also recognizes when my body is under strain and encourages me to rest when needed. I love that it helps me train smarter, not just harder. Plus, the customer support has been attentive and helpful, which makes the overall experience even better.
Avoid this like the plague
Avoid this like the plague I have tried to cancel my membership but have just been billed for a year again. They are impossible to contact and even if the fault was mine (I don't think it was) it's predatory that they want to make money off people that don't use their service.
The problem resolved within minutes
The problem resolved within minutes, replacement ring received within days, quick and easy.
Two Rings
Two Rings, Same Battery Failure Extremely disappointed with the Oura Ring 4. I purchased a size 12 and, when it was new, I was getting close to two weeks of battery life. Within roughly 6–8 months, the battery degraded badly enough that Oura had to replace the ring. Now the replacement ring, which is only about 6–8 months old, is doing the exact same thing. I’m now lucky to get 2–3 days on a charge. At this price, that is completely unacceptable. This is supposed to be a premium health-tracking device, yet I’ve now had essentially the same battery failure on two separate rings in a little over a year. What makes it worse is that the ring is designed to be worn continuously for sleep and health tracking. If I constantly have to take it off and charge it every couple of days, it defeats the entire purpose of owning it. I really wanted to like the Oura Ring, but after having the same problem twice, this no longer feels like bad luck it feels like a durability problem with the product. For what these rings cost, customers should not be dealing with major battery degradation after only several months. Unless Oura can address the battery longevity problem, I would have a very hard time recommending the Oura Ring 4 to anyone.
Oura has been a great company
Oura has been a great company! My ring had some problems and they offered to get me a new one at no cost. Easiest process and best company I’ve ever worked with. Thank you Oura for your continued support
Too many issues and all sleep data is wrong.
I literally wrote I won’t recommend Oura because of all the data inaccuracies and I got back “ We’re thrilled to hear you had a great experience with Oura”. Ridiculous
Horrible horrible experience
Horrible horrible experience. They sold me a defective product, offered to replace it but realized they discontinued my version. They try to force me to accept another product that i do not like, or a voucher with a much lesser value than what I paid for it. VERY IMPORTANT NOTE: the product is still in warranty! and they REFUSE TO REFUND. This has a name, it is called STEALING.
I cancelled my Oura membership in April…
I cancelled my Oura membership in April 2026 and received written confirmation from Oura stating that my cancellation would take effect on 22 April 2026. Despite this, Oura continue charging my card for months afterwards. I have provided both the cancellation confirmation and evidence of the continued charges, yet instead of actually reviewing what I sent, I received a generic automated response telling me how to check whether my membership had been cancelled. This has been incredibly frustrating. I should not have to prove repeatedly that a subscription was cancelled when I have Oura’s own confirmation email stating exactly that. I have now requested that this be escalated to a real member of the support team. Very disappointing customer service and handling of a straightforward billing issue.
Oura customer service was amazing
Oura customer service was amazing. They went out of their way to enhance my experience and made me feel like a valued customer.
Oura Customer Service and Solutions
The customer service assistant, Miss Charlie, listened to my issue and what I did to attempt a remedy prior to calling. Instead of having me waste time and repeat steps like many customer support staffers do, she asked if I would mind her sending a link for her to remote into my Ring. She immediately came back and said that she sees the issue however my warranty had expired and immediately offered a me a discount on a new ring. I’ve only dealt with two other companies with a customer service support staff this efficient and friendly. Thank you Oura you’re keeping me as a customer.
There are some good benefits to the…
There are some good benefits to the Oura ring but a product that tells me I’m physiologically stressed 7/8 hours of the day when I’m either sitting or laying down relaxing is very poor. I would not recommend this product at all, I regret the purchase
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