Company is a SCAM
For a product that costs around $500, I expected much better communication, transparency, and customer service when issues arise. Unfortunately, my ring was suddenly disabled without warning, and the entire experience has been extremely disappointing. Oura has lost me as a customer. What makes this even more confusing is that the ring was gifted to me and was fully active when I received it. I was able to use it and pay for a monthly subscription for over four months, so I do not understand why it was later determined that the ring should not have been active. If there was an issue with the device, why wasn’t it identified sooner, and why aren’t affected rings being returned? The AI customer service has been completely unhelpful and only offered discount codes toward purchasing another device. Why would I want to spend more money on another overpriced product after the company disabled my current ring without warning and handled the situation so poorly? The entire experience feels like a joke, and I would strongly reconsider purchasing from Oura based on how customers are treated when issues arise.