Total scam
Total scam. Stay away. What an utter waste of money.
About ŌURA
Data updated- Website
- ouraring.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 244 reviews
- Replies to negative
- 0% (0/68)
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About this business
Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
Written by the business, not verified by us.Is ŌURA legit?
ŌURA (ouraring.com) has a 3.9 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, responsive, and extremely quick to resolve issues without unnecessary delays. People also genuinely love the detailed health insights provided by the device, which help them track sleep patterns, exercise, and daily activities effortlessly over time. However, some customers also noted frustrations regarding battery life, mentioning that the device stopped holding a proper charge after roughly a year of regular use. A few reviewers additionally experienced unhelpful support interactions, noting slow response times and difficulties when trying to get timely assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Only buy Oura rings directly from the website!
I didn't have an excellent experience when I bought my ring through Amazon (so I advise you to never do it) - a week later, Oura came up with the ceramic rings which I liked more, and offered exchanges for recent purchases for everyone... except Amazon clients. The support was kicking me around, not helping at all. I was so disappointed that I canceled my subscription, deciding that I will only keep the ring for a year I paid for, and not give another cent to this company. I was also advising everyone to not deal with them. I did like my ring though, and I gotta say its very comfortable and excellent for daily tracking of steps and sleep. HOWEVER! My ring died last month, and I was offered a replacement so fast and smooth, no questions asked, I was truly impressed. I guess I subscribe for another year for sure. Truly good customer service when you deal with them directly, not through resellers.
Excellent support, exceeded expectations
Had a hardware issue with my Oura Ring and reached out to support. The team went above and beyond to get me a brand-new, not refurbishe, ring, plus some complimentary membership for the trouble. Clear, friendly communication throughout. Great experience!
Service failure at each point - they do not value their customers
I bought an Oura ring end of 2024. The first one ended up having battery issues, they sent me a refurbished ring as a replacement. That then had battery issues within the first 30-40 days. I contacted their team on chat who said they’d send me a new none refurbished ring out, assumed they would have my address so closed the chat. I’ve never received the ring. I then tried to email them through their online website and the email must not have have been received. Since then I have filled in a survey that Oura had emailed me. In said survey I explained my dissapointment on the service etc and did tick for them to contact me. Nothing. I then cancelled my subscription and it asks for feedback there, I shared the same feedback that I am yet to receive my ring and their customer service team have failed at each point. I’m so annoyed especially as I was initially a big advocate for the ring. Now I am not due to the lack of service. Avoid avoid avoid - they don’t care about their customers
My Oura ring was not holding a charge…
My Oura ring was not holding a charge for more than 2-3 days. I contacted Oura and they responded - and within a day said they would replace it free of charge because the battery should have 5-8 days of charge. IThey were quick to honor the warranty and the process was very simple and quickly resolved.
Totally underwhelmed
Totally underwhelmed. Didn’t realise having paid a Decent sum for the product that I would have to pay an annual subscription also. Have had fitbits for 6 years +. I also didn’t realise that the ring doesn’t record your steps if your hands don’t move. I play a lot of golf and push an electric trolley. Steps don’t get recorded which in my view is a fundamental floor. I’m only interested in sleep stats and how far I’ve walked. Proceed to purchase with caution especially if you play golf!! Sx
Great customer service
The customer service is amazing. I've had my ring since 2024 and loved it but, I started having issues with my ring. Their help chat was simple and easy, they ran diagnostic test and got me in touch with a team member right away. The team member was helpful and gave a great solution. They answered all the questions I had and were super friendly.
Oura Support Excellence
I began to have issues with my Oura Ring 4 after having it just over one year. I contacted the support team a Oura and they were able to determine my ring had an issue with the battery. The ring was replaced free of charge even though it was no longer under warranty. There are not many companies who would stand behind their product like Oura did in this situation. I am very happy with the ring and the support I received.
Poor battery for such an expensive item
I was super excited to receive and use my ring. After 7 months, the battery only last 1-2 days. For a ring as expensive as this, I’d expect the battery to hold its charge and operate much better than 1-2 days. Highly disappointed and I wish I’d never spent the money. Very unhappy.
I have had a series 3 since 2023
I have had a series 3 since 2023. It recently would not connect and I tried everyday to reboot according to the website/app. At 76 I am not the best at computer but I tried and tried. I tried to reach out but they never responded to my email. I hate when there is no customer service. So I am done with them.
I genuinely cannot say enough good…
I genuinely cannot say enough good things about Oura’s customer service. My Oura Ring was a gift, and I had it for a little over two years and wore it every single day. Recently, the battery started having issues and it stopped connecting properly, so I reached out to Oura support to see if there was anything they could do. I didn’t even know what the warranty period was or whether my ring would still be covered. I just knew I loved the thing and wanted it working again. Oura basically said, “We’ve got you.” There was no frustrating back-and-forth, no making me jump through hoops, and really no questions asked. They let me know that although my ring was outside of its warranty period, they were going to replace it anyway. And I think that matters even more when you consider what an Oura Ring costs. At nearly $400, this isn’t an impulse purchase. It’s an investment. When you spend that much on a piece of technology, you want to know you’re investing in more than just the product. You want to know the company behind it will stand behind it too. Oura absolutely has. After more than two years of wearing my ring every single day, I never expected them to simply replace it when they weren’t obligated to. Then, I had a completely separate and very unusual issue with the replacement. I emailed them about it last night, and they had already responded by this morning and are once again taking care of me. That is how you create a customer for life. Yes, an Oura Ring is expensive. But after my experience, I can genuinely say I think it’s worth the investment. I loved the product before any of this happened, and now I know that investment also comes with a company that takes care of its customers when something goes wrong. Products can have issues. Things happen. What sticks with me is how a company responds when they do, and Oura has gone above and beyond for me twice now. And just to be very clear, I was not paid, asked, or incentivized in any way to write this review. I’ve worked in customer service my entire career, and I know how easy it is to hear about companies when they get something wrong. I love bragging on them when they get it right, especially in a world where great customer service can sometimes feel like it’s disappearing in favor of transactions, policies, and the next sale. Oura got it right. If you’re considering an Oura Ring but hesitating because of the price, I completely understand. But knowing what I know now about both the product and the customer service behind it, I wouldn’t hesitate to recommend one.
I had an excellent experience with the…
I had an excellent experience with the Oura customer support. They were very responsive and replaced my malfunctioning ring promptly. I’m thankful for the customer service and would recommend to others.
I previously was the biggest oura fan
I previously was the biggest oura supporter. I absolutely loved my ring and purchased the 3 year extended warranty to ensure it would be safe if anything happened to it. I never minded paying the subscription fee and everything for 2.5 years. It was diagnosed as battery failure and I have gone back and forth with emailing customer service for them to only ship my replacement to my old address. I tried at every step to tell them I just moved across the country from there and Dan with customer support never took that into consideration. First it was, my ring was out of warranty. I sent my purchase receipt showing I paid for the extended warranty. Then Dan apologized because he was having technical difficulties when he originally reviewed my account. He said they no longer had my ring in stock so I would be getting an upgrade to the next gen ring, I had the 3rd gen. I adored my ring and didn't care if I was getting an upgrade or not, I just wanted a working replacement ring. When you chat with their ai to even reach the customer service emailing because scheduling a phone call is impossible. You verify your purchase address, I said in my note after verifying my old address I purchased it from that I no longer live there. He sent my replacement ring to the old address despite me giving him my new one and telling him several times that I just moved from there. I even told him I had my updated address in the extend website where my warranty is. I have tried calling fed ex like oura support said. Fedex told me it was on the shipper, oura to change the address because they couldn't. I paid extra to ensure my ring was covered and now it is being sent 3,000 miles away to my old address and I have no way of changing it. Dan even said he hoped that it got saved at that location for me. I genuinely don't know how or what exactly he meant by that because I have no idea who lives in my old apartment and I live so far away now that I can't just go and pick it up. I never realized or imagined it would be so difficult to work with oura's customer service when the battery failed. I am genuinely just sad becuse I loved my ring and wore it every single day. I appreciated being able to track my sleep, see all my steps throughout the day and getting the crowns for a good day. I know I can continue with keeping up my good habits without my ring, but the app made it fun in ways. Especially when I was sitting for too long and it told me I should get up and stretch my legs, I always listened to it. Trying to connect with customer service turned into a nightmare and I just wanted to schedule a phone call because I needed to make sure my replacement would get sent to my new address. Instead I got the runaround and a replacement sent so far away I'm basically not getting it. It has genuinely put me off from ever owning another oura ring despite me missing mine so much. As much as I would really like a replacement or new ring, I wouldn't ever want to try to get a replacement ever again because my husbands job has us moving every couple of years.
Bought the Oura ring direct from Oura…
Bought the Oura ring direct from Oura and set up no issues using for 16 days and in the morning would not download data contacted virtual assistant and after 2 hours of attempting to disconnect Bluetooth, soft/hard reset factory reset delete the app, tapping god knows what else it would not reload do sending back via DHL hopefully my stress levels will now drop and continue using my faithful Garmin Fenix 6 which has never failed over the past years! I will miss the Oura ring because it offered complimentary data along with my Garmin🥴
Helpful Chat
Sasha was very helpful in understanding the problem and providing a solution.
Customer service is outstanding
Customer service is outstanding. So confused with these reviews. They are above and beyond. The ring is the best!
Excellent customer service and great data!
I love the data I receive from my Oura ring! It provides me with great insights regarding my sleep, exercise, other health factors. I was experiencing some recharging issues so I contacted the support team. After checking my device, they are sending me a replacement ring! That is excellent service!! I highly recommend Oura.
DON’T DEAL WITH THIS COMPANY
DON’T DEAL WITH THIS COMPANY My ring stopped working after 7 months. I reached out to their customer “support” to sort things out, get a replacement, etc. They were unresponsive for quite a while, so I had to contact them a couple more times. After 2 weeks, a guy named David promised a shipping label, a full refund, and a $100 coupon towards a new ring in no more than 3 days. Well, the day came, no email, I still have the faulty ring and the empty promises from their chat and phone support. They said multiple times the case has been forwarded to the “senior team” and it is now a high priority case. But here I am, a week after the promise, and support still says they don’t know when I’ll get my return label. This company is not true to their promises. I would not advise buying anything from them.
Oura Ring isue
Reached out to the Oura team as my 11 month old gen4 ring needed to be charged every 24-36 hours. They ran a diagnostics test and found an issue so they immediately sent a replacement. That’s great customer service & a company that stands behind their products!
Great customer support
Great customer support ! 👍
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