Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
Written by the business, not verified by us.ŌURA (ouraring.com) has a 3.9 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, responsive, and extremely quick to resolve issues without unnecessary delays. People also genuinely love the detailed health insights provided by the device, which help them track sleep patterns, exercise, and daily activities effortlessly over time. However, some customers also noted frustrations regarding battery life, mentioning that the device stopped holding a proper charge after roughly a year of regular use. A few reviewers additionally experienced unhelpful support interactions, noting slow response times and difficulties when trying to get timely assistance.
Auto-generated from all reviews of this business. For reference only.My oura ring was about 2 years old my battery started giving out I contacted customer service within 5 minutes a new ring was on the way and arrived within 2 days all free of charge. I am insanely pleased with their amazing customer service and how easy that was.
Got my new Oura ring 4 just over a year ago. At first was disappointed that to use its full features I had to subscribe to the app. The ring itself is expensive enough. On using the ring the features seemed good the technology worked well. Unfortunately it wasn’t long before the look of the ring started to deteriorate. The coating was easily scratched and spoiled the look of the ring quite quickly. The most disappointing thing is the battery life. Initially kept a charge quite well but now it’s just needing to be charged every other day. On balance if knew this before buying I would not have done so. As an extra kick in the teeth my annual membership auto renewed and they don’t refund. So that’s another £70.
Thanks so much for replacing my ring. I have no words on how to express my gratitude to you. I have loved my Oura ring and even convinced my friends from work to buy it. Now I’m trying to convince my husband and daughter to get one as it’s very helpful and it really changes your life and sleep.
I had an excellent experience with Oura’s customer service. Joseph was kind, attentive, and genuinely interested in resolving my issue. The support was quick, helpful, and made me feel valued as a customer. I’m very happy with both the service and the solution provided. Thank you!
My ring is already pretty amazing, and then you add in the customer service. Oura really is a top notch company. I’ve had some battery life issues on both of the Oura rings that I own, which is normal considering the amount of time that I have owned them; and my issue was acknowledged, handled, and resolved in very little time and very professionally I might add.
My ring was struggling to connect. After countless days trying to reach another tech provider, I was hesitant to reach out to another automated chat within seconds, the chat diagnosed my connectivity issue and within a minute , I had a new ordered and set for delivery. Most remarkable customer service experience in a long time!
Worst customer servive ever! Having problems with my ring since it now requires charging every 1.5 days. I get 0 help! Highly advise nobody to buy this ring. By the way: the ring is new
Genuinely helpful, human support Reached out to Oura support with a question about my Ring 4 and had a really positive experience. The team was friendly, clear, and easy to deal with, no scripted runaround, just actual help from people who seemed to care. It’s reassuring to deal with a support team that treats you like a person. Thanks!
Have haft the ring almost 6 Y ….. I am very impressed and take notice of sleeping habits, pulse and activity…. Every day Important for me to have a fast check… I am 71 y old now - so I started the Oura travking at 65 Thank You - super
Good luck with the customer service bot. I went in circles trying to get help ordering a ring as my Hsa card kept erroring. The bot kept telling me to click on the service chat at the bottom right which opened the exact same bot. It’s a terrible first impression which makes me question what annoyance it would be to get any help with the ring once ordered.
The oura ring is good concept for a wearable but the service is so terrible. For a premium expensive wearable that you HAVE TO PAY MONTHLY FOR my 3 weeks with the Oura ring have been horrendous. First the quality of the gold is complete crap. Think a $10 ring. Within days of normal usage (not weight lifting) it was so scrapped up. I wrote to support and no one replied for about a week when I was told twice someone will reach out to me via email in 12 hours. Eventually I got a person and they sent me a new one. I also finally got a response from the email and they too said they are sending a replacement. Problem is when I got my replacement before I could even get it, they disabled my existing ring. I tried to chat to get it reenabled but they said since a replacement was issued they can't reenable my exiting one even though I don't have it. It was like talking into the void. They said they can do nothing about the disabled ring. $500 down the toilet. Crap crap crap avoid them!!!!!!!!!!
I've had two Oura rings. First was early before monthly subscription and was good. The battery started getting very weak (2 days) so got a gen 3, same charging base. They introduced a subscription model which I signed up to. They advertised a new model with a different charging base and the same week my ring went from 5 days to 2 days. Cancelled my subscription thinking I'll just go back to basic readiness, activity and sleep scores. No, the app won't give me sleep scores and I'm being fobbed off by customer support.
I recently had to contact Oura Ring customer support regarding an issue with my ring, and I couldn’t be more impressed with the service I received. I first spoke with Eddie and then with Jackie, and both were incredibly kind, patient, and genuinely caring. They made me feel listened to, kept me informed, and resolved my issue with professionalism and compassion. Nothing ever felt like too much trouble. Honestly, they went above and beyond my expectations. I was a little apprehensive about reaching out, since I assumed it would take ages to reach an agent, but I was pleasantly surprised by how quickly I got connected. It was so smooth and reassuring. Before purchasing my Oura Ring, I had heard that their support was excellent, and that gave me confidence in choosing it. I can honestly say that reputation is well-deserved. The ring is a premium product, yes, but the outstanding service adds so much value. I’m delighted to be part of the Oura community and would highly recommend Oura Ring to anyone considering a smart ring. When the time comes, I’ll happily upgrade to a newer model because both the product and the people behind it have exceeded my expectations. Thank you, Eddie and Jackie, for turning what could have been stressful into such a positive experience.
My Ring 4 stopped working properly. I went online and attempted the troubleshooting but nothing fixed it. I selected an email follow up and wasn't really sure what to expect. Honestly, I was a little suspicious of why my Ring 4 suddenly stopped working right after the release of the Ring 5. I was pleasantly surprised when the email I received was an update that my replacement ring was on the way. Oura really stands behind their product and supports customers in an easy way. Their customer service is amazing and helpful. Within a few days, I had my new Ring 4 delivered and was able to set it up.
Customer service responded quickly and efficiently, with an alternate solution. I didn't even have to ask.
Oura customer service was excellent! They were able to see that my ring was not functioning at it should be and quickly came up with a solution to my problem. Looking forward to continuing to use my new Oura ring!
Everyone was very helpful! And they went above and beyond my expectations! Thank you!!!
Tried to be helpful, but I am caught between two vendors with both pointing at each other.
The customer experience has been great! Even my interaction with the AI assistant was pleasant. It walked me through troubleshooting and helped me quickly resolve a simple Bluetooth issue. I love the ring, the metrics, and the helpful insights and features in the app. The data has reinforced my good sleep habits, and I especially love that after a few weeks, it identified my chronotype. Now that I understand the ideal time to start winding down and go to bed, I’ve been enjoying much deeper, more restful sleep. I’m sure the product will continue to improve, but so far, it has been amazing!
Amazing customer service and they stand behind their product!
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