ŌURA

Vicky FriasUnited States · 1 review · Experienced 2026-08-12 · Posted 2026-08-14

Quick solution without the hassle

Solution was offered without the run around, process was fast and super easy. Clear instructions

Amazing customer service and has a…

Amazing customer service and has a solution to every problem

My 4 year old ring's charge was rapidly…

My 4 year old ring's charge was rapidly decreasing. I popped onto the help chat and inside 5 minutes a replacement was on its way. Role model use of AI

Oura’s ring customer service is…

Oura’s ring customer service is unbeatable! Never let me down.

I recently reached out to Oura Support…

I recently reached out to Oura Support regarding an issue with my ring’s battery life, and I am beyond impressed with the level of care and service I received from Valerie. From the very beginning, Valerie was empathetic, professional, and genuinely dedicated to finding a resolution. As a longtime member on my second ring who relies on Oura daily to track my sleep and health, having functional hardware is everything to me. When Valerie re-evaluated my case with her team, she went above and beyond to assist me to my complete satisfaction. This kind of attentive, human customer service is becoming rare these days. Valerie made me feel valued as a loyal and long-term subscriber. I couldn't be happier with the outcome, and this experience is precisely why I love being a part of the Oura community—now and for many years to come! Thank you so much, Valerie, and thank you, Oura! 🌟✨

Honestly can’t live without one now

Honestly can’t live without one now, so handy to know my stats and how I’ve slept. It’s not a fitness ring but I managed to lose so much weight in a healthy way by listening to my body through the information my ring gave me. Unfortunately after 2 years the battery has depleted significantly. However the customer service was impeccable. They checked my ring and gave me a replacement with no added costs as well as 3 free months memebership. Wish all companies treated their customers this way! Highly recommend.

Oura has stood by their product

Oura has stood by their product, and I cannot say enough about the customer service. I had an issue and the resolution was fast and satisfactory. I reached out a couple times, and everyone was friendly, fast to try and help, and very efficient. 100% customer satisfaction. I am pleased with the ring and the information that it tracks. Trust in Oura, you won't be sorry!

Great customer service

Customer service was great

Customer service was great. I had an issue, and it was resolved in minutes.

Annie CavalierUnited States · 1 review · Experienced 2026-08-12 · Posted 2026-08-13

Harry is the man!!

The customer service representative, Harry, was very prompt in responding to my request, had clear communication and was very warm and friendly. He was able to resolve the issue very quickly and was very kind in his emails. The customer service has been absolutely fantastic!

My experience with Oura Ring is always exceptional

Muy experience with Oura is always great. Support team is always very collaborative, responding quickly and provides a great solution whenever I need anything. Regarding to the ring itself I can just say that I love it!!

Ring is useless

Ring is useless, support is horrendous. Ring died in a year (I didn't get much health insight from it though that year honestly). Battery seems broken, charge gone in minutes. The replacement they approved 3 weeks ago has still not arrived and nobody can tell me when it will. No tracking. No order showing in my account at all. The support chat is a bot and it will not let you through to a person, you have to describe your problem the way it wants or it just loops. It asked me for tracking info, I told it there isn’t any, that is literally why I am writing to you, and it asked me again. I wrote that I need a human like 40 times. When they finally connected me the guy said it’s out of stock and a specialized team will contact me, then asked if I’m still there and disappeared. What team. When. Nobody knows. They compensated me with 3 free months of the membership. I don’t have a ring!!! What am I supposed to do with a membership!! I just want my money back.

Venjie GoseUnited States · 2 reviews · Experienced 2026-08-10 · Posted 2026-08-13

Excellent Customer Service

The lady who helped me, Sienna was very knowledgeable, professional, courteous and helpful. I really enjoyed working with her. Customer service second to none!

Lucy FilsonUnited States · 1 review · Experienced 2026-08-11 · Posted 2026-08-12

The Oura costumer support team went…

The Oura costumer support team went above and beyond to ensure they came up with a solution I was happy with when my ring battery life came to its end. I could not recommend them more and am so pleased with the quality of service.

REALLY BAD SUPPORT RUINING A POTENTIALLY GREAT PRODUCT

I purchased two Oura rings for my partner and me . Downloaded the app and synchronised to the new ring Entered all of the relevant information First month back up is free Payment details requested and app failed Three times Help desk was AI Useless Contacted human chat Olive was very slow and couldn’t resolve and suggested I returned the rings for a refund I requested speaking to a human to resolve as I really wanted this to work. Human contact seemed impossible. Surely a call from an advisor would have resolved this known issue with bank crashing . Got very stressed out by Olives inability to help and realised that if the help desk was this pathetic at the offset Oura wasn’t for me Sent rings back via DHL TIMEWASTED AND STRESSED OUT BY POOR CUSTOMER SERVICE SUPPORTING WHAT SEEMS TO BE A GREAT PRODUCT The owners of this company should make sure initial set up is seamless especially as the first month support is free . What about a telephone hot line for new clients ?

Battery issue resolution

My ring was having a battery issue, i reached out via the advisor on the app. they gathered my information and said someone would reach out within 12 hours, i got a notice within that 12hr period that they were sending me a new ring. no hoops to jump through, just a quick resolution to my problem. not even 6 hours later a new one was shipped. amazing customer service.

Solving my problem in 5 minutes

What made my experience great was the facility to solve my problem, I had the battery issue with my oura since like 2 months and sincerely I thought of buying thw whoop because I wanted to skip all the process of puting the claim, having to explain what was the failure and waiting the long processs it normally takes to replace an item for failure but to my surprise the help team of oura solve my problem in like 5 minutos (no joking), I was surprised the easy it was to have my oura replaced, I am really satisfied with the customer service and with the oura in general, thank you.

Robert LinnUnited States · 1 review · Experienced 2026-08-09 · Posted 2026-08-12

The worst customer experience I have…

The worst customer experience I have had in a long time. Your FINN AI is useless. If you want any referrals, get a human to answer the phone. disgusting service.

Exceptional support! Left an out-of-warranty user incredibly happy

I had an amazing experience with the Oura Member Care team (shoutout to Jared, James, and Daniel) when my replacement ring suffered a premature hardware battery failure outside of its official warranty window. Instead of a standard denial, the agents actively listened to my data timeline, showed true empathy, and went completely above and beyond to help me stay in the Oura community. They stepped up to offer a very generous discount that allowed me to reasonably upgrade to the brand-new Oura Ring 5, among others. This level of personalized, flexible customer care is incredibly rare these days—I am a thrilled, loyal customer for life!

Disappointing support for obvious data error

I generally like Oura, but my recent experience with support has been very disappointing. My historical sleep data contains clear duplicate and triplicate entries. For example, on 14 December 2024 the same sleep session appears three times, resulting in around 33 hours of recorded sleep in one day. These incorrect values also distort my historical sleep graphs. I contacted Oura, provided screenshots, and explained the issue in detail. However, the only solution offered was to delete data through the app. Because the deletion period has to end today, this would also remove around 1.5 years of valid health data. I specifically asked whether Oura could manually remove the incorrect duplicate records, but was told this was not possible. For a premium product where long-term data history is an important part of the value, I expected much better support for correcting an obvious error in Oura’s own data.