The customer service was quick and very…
The customer service was quick and very helpful.
About ŌURA
Data updated- Website
- ouraring.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 244 reviews
- Replies to negative
- 0% (0/68)
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About this business
Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
Written by the business, not verified by us.Is ŌURA legit?
ŌURA (ouraring.com) has a 3.9 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, responsive, and extremely quick to resolve issues without unnecessary delays. People also genuinely love the detailed health insights provided by the device, which help them track sleep patterns, exercise, and daily activities effortlessly over time. However, some customers also noted frustrations regarding battery life, mentioning that the device stopped holding a proper charge after roughly a year of regular use. A few reviewers additionally experienced unhelpful support interactions, noting slow response times and difficulties when trying to get timely assistance.
Auto-generated from all reviews of this business. For reference only.What people say
I’m extremely happy with the service
I’m extremely happy with the outstanding customer service I received when I had an issue with my Oura Ring. The support team was incredibly helpful, professional, and responsive throughout the whole process. They handled my issue quickly and went above and beyond to make sure everything was resolved. I truly appreciate the excellent service and support!
Customer service was exceptional
Customer service was truly extremely understanding and attentive to my situation. They were able to come up with a solution that left both of us satisfied. I am truly grateful to be a part of the Oura family and have zero regrets about my purchase.
Useless AI support
My ring's battery died after one year. The online support decided to send me a new ring, once the AI passed me to a human. Unfortunately, they use AI heavily that they are unable to ship the ring to the right address, even after I have contacted them several times with the correct one. The AI insists on writing in German, including translating the human employee's messages. I think this may be why the address repeatedly gets mangled. No idea if I will ever get the ring.
Great Product Concept, Terrible Customer Experience
I was a loyal Oura customer and genuinely liked the product, but after experiencing problems with two Oura Ring 4s, I can no longer recommend the company. My second ring repeatedly lost connectivity. I contacted Oura several times over the course of several weeks and received no meaningful response. With no reliable way to reach customer service or resolve the issue, I eventually canceled my membership, deleted my data, closed my account, and removed the app. Only after all of that did Oura finally respond and confirm that my ring had a battery defect. They offered to replace it with the same model, but would not consider an upgrade or exchange, despite my having already experienced issues with two Ring 4s. The technology and product concept are excellent, but customer support is part of the product, especially when customers are paying for both the device and an ongoing subscription. Unfortunately, Oura’s lack of responsiveness destroyed my confidence in the company. Great product concept. Terrible customer experience.
I am extremely disappointed with Oura’s…
I am extremely disappointed with Oura’s customer service. I declined the sizing kit because I already knew my ring size. When my ring arrived, it was clearly smaller than the size I ordered. Instead of simply sending me a sizing kit so I can verify the correct size before exchanging the ring, Oura has made this simple request almost impossible. Their customer support is frustratingly difficult to deal with. It’s nearly impossible to reach someone who can actually solve the problem. The responses are slow, repetitive, and feel like they are coming from bots rather than people who are genuinely trying to help. This is a premium product with a premium price tag, yet the customer service is anything but premium. A straightforward sizing issue should take minutes to resolve, not days of back-and-forth with no real solution. I expected much more from a company with Oura’s reputation. Until they invest in competent, responsive customer support, I cannot recommend buying an Oura Ring. The product may be excellent, but if something goes wrong, you’re largely on your own.
OURA Never Disappoints for Daily Uses and Customer Service
My family and I were early adopters of the OURA ring and have never been disappointed. We rely on it to set our daily exercise and to monitor our sleep and general wellness. Its features are very helpful for maintaining a healthy life. The customer service is first rate and has been responsive and helpful always in resolving any issues. We are life time supporters of OURA!!! It never disappoints.
Qura people helped id a problem with my…
Qura people helped id a problem with my current Oura Ring 4 and are sending me a replacement ring so I can continue getting my various health readings.
Thank you for assisting me with my…
Thank you for assisting me with my initial need. I always rave about this product and I anticipate being a long time customer due to the fact that the customer reps help promptly and are efficient.
Oura Service
The service provided by the Oura representative was outstanding from start to finish. The virtual assistance was exceptional, making the entire process smooth and efficient. Communication was consistent, with regular updates that were always accurate and informative. Overall, my experience with Oura was excellent, and I was highly impressed with the professionalism and support I received. I would highly recommend Oura to my family and friends based on the exceptional service and overall experience.
I had an issue with one of our oura…
I had an issue with one of our oura rings and scheduled a call. They reached out to me at the scheduled time and quickly addressed the situation with patience and understanding. They stand behind their great products and their customer service agent was knowledgeable and took the time to address the problem and discussed solutions.
Jason was great with everything
Jason was great with everything. He was professional and respectful. He answered all of my questions. The best part was knowing that the warranty was still valid. Thank you Jason I’m wearing my ring again. Michelle
OURA amazing company
I just want to thank you once again for your kindness, your willingness to help, and the way you resolved my issue. 🙏🏼😍 I truly appreciate everything you've done for me. I have to say that the communication with both agents I spoke with was absolutely outstanding. 🤩🩷 The level of customer service you provide is truly exceptional. I've been very happy with my Oura ever since I got it, but this experience has impressed me even more. I will definitely be recommending Oura to everyone I know and telling people what an amazing company you are, 🙏🏼 how incredibly well you take care of your customers, and what fantastic products you create. And your app is absolutely top-notch as well. 😊 Thank you once again for everything. It really means a lot to me. 🩷
Great product and customer service
I have loved my Oura ring over the last 15 months. Recently it stopped connecting to Bluetooth unless it was on the charger. I contacted Oura via the chat feature in the app. They very quickly diagnosed my problem and had a replacement on the way to me wo any ridiculous hoops to jump through.
I had a hard time with my original ring…
I had a hard time with my original ring connecting to my phone and after using the ai bot and a worker. We went through multiple reset attempts. After those didn’t work Oura sent me a new ring that arrived very quickly, and connected right away!!
Oura is an amazing company!
My customer service representative, Andy, was an amazing help to me! They got back to me so promptly and resolved my issue immediately! Oura is a company that I will always recommend!
Size exchange
The Oura team provided outstanding customer service. I reached out because my Oura Ring had become too loose after losing weight. Even though I was outside the normal exchange window, he approved a size-exchange exception and made the entire process incredibly easy. They kept me informed every step of the way and even added a complimentary month of membership while I waited for my replacement.
Amazing experience
Emily was amazing. I had lost my ring and thought all hope was lost as I can’t afford a new one, but Oura showed empathy that other corporations don’t usually have and is sending me a new one. I am so grateful and thankful for the help of the team, the people responding, and the true passion the company has and how great their service is. Thank you!
Excellent product and top-tier customer support
The Oura ring is an excellent and highly useful device. Their customer support perfectly matches this standard with quick and efficient assistance. Highly recommended!
Support is perfect
Support is perfect ! first Ticket, then issue solved , thy will replace the ring as its under warranty, no discussion. just action ! ♥️ and fast FedEx Delivery!
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