ŌURA

Phoebe WhitlockUnited Kingdom · 1 review · Experienced 2026-08-01 · Posted 2026-08-01

Sold me a faulty ring and won’t replace…

Sold me a faulty ring and won’t replace it.

Extreme fast and correct service

Karen Jean BartlingUnited States · 5 reviews · Experienced 2026-07-31 · Posted 2026-08-01

Excellent Cudtomer Service…

I contacted OURA via the chat regarding a little hiccup with my new Oura 5. Immediately I was contacted by JJ in the customer service center. JJ was responsive and extremely helpful correcting the situation to my complete satisfaction.

Replaced dead ring for free

My ring died after 2 years, and even though it was outside of the warranty, they replaced it for free. Super appreciate that customer service.

Oura ring has the worst customer…

Oura ring has the worst customer service I have ever experienced. I have had an Oura 4 for the last few years. I ordered a new Oura 5 2 weeks ago. The box arrived with 2 charging cases, but no ring. I contacted Oura right away. I was told that the issue had to be investigated and that they could not send me a ring until the investigation was completed. They would not give me a timeline as to how long that would take . I have contacted Oura three more times since that initial chat and still do not have a resolution or a timeline as to when I will be getting the ring that I paid for and paid for express shipping . I have asked to speak with a supervisor and have been told that none were available. I had liked the Oura in the past, but I am extremely unhappy with the company at this point. It is extremely difficult to speak with anyone in customer service, and when you do get to speak with someone, they are unable to do anything to fix the issue.

Solution

Solution, Customer Service and Product quality

Amazing customer service

My experience with Oura customer service was top tier! Everyone that I emailed with was incredibly helpful and it was clear that they wanted to help. Tay was especially amazing. They went above and beyond to help make sure that I was taken care of and treated right. Their customer service is one of the best I’ve worked with.

Oura customer support

Oura customer support went above and beyond their obligation and my expectation to understand my problem and actually make me completely satisfied with the quality of their Ring 4. So very unusual in today’s world!!!

The customer service was superb!

The customer service was superb! The troubleshooting guidance was very clear and when that didn’t solve the problem, Oura made sure I was taken care of by going above and beyond! Thank you!

Customer service was wonderful

Customer service was wonderful. I bought a used ring and member service tried to help me fix it. It ended up being unable to be fixed but they gave me a discount on a brand new ring. Customer service with oura is exceptional.

I've had an Oura ring for years but to…

I've had an Oura ring for years but to get access to most of the feature set you have to retain an annual membership and they haven't offered good discounts for upgrading. It's such an expensive investment that you should be able to get a deal to upgrade. There are a lot of watches coming out with similar features so I think it's worth evaluating everything. I like my Oura ring but I don't like the $70+ I pay per year or being locked into an older version.

Ora was fantastic to deal with

Ora was fantastic to deal with. Thanks again guys. Really happy

Excellent customer service

Excellent customer service. Quick response and resolved the issue with the ring immediately.

A+ online support/customer service

I chatted with online support looking to simply troubleshoot connection issues with my ring, and without question they offered to send me a new ring, even though my current one is outside the year warranty. Within minutes I received an email confirmation that my ring was on its way. Hands down easiest customer service experience I've had.

I had a generation three Oura ring…

I had a generation three Oura ring since 2022 did not had any issues until when it was time to replace the ring due to old age. Customer service helped me a lot by saving me money by giving me a discount for a new ring generation five.

Excellent product for health tracking

Excellent product for health tracking, looks good, and great customer service

The best customer service I have ever…

The best customer service I have ever encountered! Started in-app AI advisor chat, on my ask continued conveniently via emails, I didn’t have to find anything and waste time, all was checked online, and resolved extra fast. Got the Oura 4 about a year ago, super satisfied with all insights and explanations, blogs, meditations etc, the ring itself. Recommend! Also glad now there is the wireless ring charging station👍

Buyer beware:Best Buy Pick-Up Option

Buyer beware: If you purchase an Oura Ring through the Oura website and choose the Best Buy pickup option, be prepared for what could be an incredibly frustrating return process. I purchased an Oura Ring 4 through the Oura website with in-store pickup at Best Buy. I ultimately decided to exchange it for the Oura Ring 5, which I absolutely love. The product itself has been fantastic—but unfortunately, the customer service and return process have been the complete opposite. I returned my Oura Ring 4 to Best Buy on June 10, 2026, and despite having proof that it was returned, I still have not received my refund. Instead of receiving clear answers or a resolution, I’ve been repeatedly told to “wait.” Now, more than a month later, I’m being told it could take up to 15 additional business days before I even hear from someone about my case. To Oura’s credit, they did offer me seven complimentary months of membership to add to my account as a goodwill gesture, and I genuinely appreciate that. However, while that was a nice gesture, it doesn’t resolve the fact that my refund is still outstanding. Customers shouldn’t have to wait months to receive money they’re owed after properly returning a product. If Oura partners with Best Buy for pickup and returns, then the responsibility for a smooth and timely refund process should not fall on the customer. The lack of communication, accountability, and urgency has completely overshadowed what should have been a simple return. Again, I want to be clear that I love my Oura Ring 5 and have been very happy with the product itself. My frustration is solely with the return and customer service experience. I sincerely hope Oura improves this process because a great product deserves a support experience that matches it. If there’s any chance you may need to return or exchange your ring, I would strongly encourage you to carefully consider whether using the Best Buy pickup option is worth the risk based on my experience.

Battery degradation after 9 months

In concept the ring is really nice, I just started to run into battery problems after 9 months. Recharge needed every 3 days. Went back to customer service and they told me that is perfectly fine, to extend battery life they suggested to switch off some features. So they make me pay for an annual subscription to use the features but suggest to switch them off for battery life Not satisfied at all with this

I had an absolutely outstanding…

I had an absolutely outstanding experience with Oura Member Care. I reached out after an unexpected and very disappointing situation, and I honestly wasn’t expecting the level of support and care I received. From the very beginning, the team was incredibly kind, understanding, empathetic, and professional. They listened carefully to my concerns and made me feel that my situation was genuinely being taken seriously. What surprised me the most was not only the solution they found, which went far beyond what I expected, but also how incredibly fast and efficiently everything was handled. The entire process was much quicker and smoother than I could ever have imagined, with clear communication and regular updates throughout. I was genuinely impressed by how seriously the team took my case and by the effort they made to find a positive resolution. What started as a very disappointing experience ended up leaving me with an even greater appreciation for Oura and, especially, for the people behind their Member Care team. This was my first and, so far, my only interaction with Oura Member Care, so this review is entirely based on that experience - and I can honestly say it has been an extremely positive one. I truly hope I won’t need to contact the support team again anytime soon, but if I ever do, I sincerely hope I will be treated with the same level of kindness, care, efficiency, and professionalism. Thank you to the entire Oura Member Care team for going above and beyond. I couldn’t be more grateful or impressed with how everything was handled.