Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
Written by the business, not verified by us.ŌURA (ouraring.com) has a 3.9 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, responsive, and extremely quick to resolve issues without unnecessary delays. People also genuinely love the detailed health insights provided by the device, which help them track sleep patterns, exercise, and daily activities effortlessly over time. However, some customers also noted frustrations regarding battery life, mentioning that the device stopped holding a proper charge after roughly a year of regular use. A few reviewers additionally experienced unhelpful support interactions, noting slow response times and difficulties when trying to get timely assistance.
Auto-generated from all reviews of this business. For reference only.The customer service representative carefully read through the diagnostic tests performed by the chatbot. They also provided me with their assessment of what malfunctioned with my ring. The representative noted the issue was with my ring and not the charger. The chatbot noted that the issue was with the charger. She provided me with an alternate solution to assist me. I appreciated her willingness to assist me resolve my issue. Excellent customer service.
Oura's customer service group was REALLY customer service....The representative listened to the issue, discussed the issue and quickly found a solution - 7 minutes, start to finish. No "let me put you on a quick on hold" hour long call nonsense - aka customer repellant. Oura provided me quick, efficient and professional telephonic customer service. The way it is supposed to be. Oura has empowered professional representatives. My Oura CSR called me at the exact scheduled time. He was polite, professional, respected my time and had the authority to make decisions - and did - on the spot. SO REFRESHING!! My Oura customer service experience was an 11 in a corporate world of 0's, 1's, 2's and maybe an occasional 3. Standing ovation for Oura!
Excellent customer service. My ring had a battery issue and the customer service person was very quick to respond and to resolve my issue. 10/10 for customer service.
Im satisfied overall with the experience of tracking my daily sleep, fitness, etc but one year after the purchase, battery has gave up and least for 1 or 2 days only. Maybe this is also connected that new version came out but in the beginning it worked for 5/7 days easily.
Ring lasted 2 years before sudden battery failure due to what is a known battery software issue with Oura. I had always treated my ring right — kept it in airplane mode except when charging 1-2 hours per week to minimize cycling, took it off before showers. Didn't matter. Ring instantly went from 4-5 days per charge to not surviving a single overnight, which means no sleep or readiness data at all. Oura ran diagnostics, but when asked customer service "couldn't confirm" what was found — instead suggesting maybe it was standard battery degradation (despite having the diagnostics available and obvious evidence to the contrary). Either way the outcome is unacceptable - evidence suggests the battery failed suddenly due to a known defect, but Oura's suggestion of 'standard' battery degradation means a new ring stops functioning after just 2 years despite optimal care. But instead of acknowledging the known defect, they offered me a discount to buy a new ring. So I'm expected to pay additional money for a replacement because the ring failed due to a manufacturer-known issue? And what's to say I won't be paying for a replacement again next year? That's the Oura customer experience.
Excellent customer support! I’m extremely happy with the service and truly appreciate how quickly and generously my issue was resolved. Thank you for the outstanding support!
Customer service was very helpful. Unfortunately, it did take over 5 days for them to reach back. That’s very unfortunate. Once the agent got back to me. I had a great experience.
Great concept, poor reliability and customer support The Oura Ring is a great idea, but the execution and after-sales service have been extremely disappointing. After just one year, the battery has deteriorated to the point where the ring is on the charger more often than on my finger. I expected much better durability from such an expensive product. I reached out to customer support by email and received no response at all. When customers invest in a premium health device, they should expect timely and helpful support—not silence. Unfortunately, the combination of poor battery performance and non-existent customer service means I cannot recommend Oura.
I had an oura 4 ring that was not charging properly. I contacted.oura customer Service and spoke to two different people that were very helpful and Sara quickly assessed the situation and sent me a new ring. I love my ring and everything it has to offer. I would highly recommend oura. Great customer service. Even though it’s all online, they still help you and listen to what you have to say very satisfied.
Had my ring a year when it started randomly refusing to connect. Did ALL of the trouble shooting, still won't connect. Waste of money.
My Oura Gen 3 smart ring is a brilliant device that has provided me with much useful information. When I contacted Customer Support about a problem with charging the battery I was genuinely amazed and delighted by their help. Because the battery cannot be repaired they offered to replace it with Oura Ring 4 and three months support for free. I think this is very generous and exceeded my expectations. Everything was dealt with very quickly and clearly explained and I greatly appreciate the way it has been handled.
Fast response times. Good service.
What a great and reliable company to do business with. I can not express how impressed I am. I tried circular ring and their product was bad and service worse. Oura is very responsive and accommodating!
Oura Ring’s customer service is truly a breath of fresh air. I mentioned my issue with the ring and they were able to come up with a solution to my issue and super quickly!
I had an issue with my ring that was a few years old, Oura support was very easy to contact, they got back to me quickly, and they came up with a resolution that I felt was very, very fair.
They have excellent support. They were thorough and efficient in resolving my issue with my ring. They were able to detect it was the battery life and are sending me a replacement. They truly honor their product.
Expensive and when you cancel the membership which is very expensive too, they promise you to keep the basic information, but all you get to see is a black screen - very disappointing and not keeping their promise.
I have been an Oura customer for many years, and the ring has been a valuable tool for me through Covid-19 and other periods of illness by helping me monitor my sleep, recovery, and overall wellbeing. When I recently experienced a battery issue, the Member Care team handled my case with kindness, professionalism, and genuine care. They took the time to review my situation, listened to my concerns, and worked with me to find a solution that I was very happy with. As a long-standing customer, it meant a great deal to feel listened to and well taken care of. This experience gave me confidence to continue my journey with Oura, and I’m looking forward to using my new ring.
Very impressed with Ouras attention, promptness and care. They actually want to make things right, and went above what I expected.
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